[Hiring] Manager - Platforms.MGN Pak - TECH - BPM and RPA.MIT - PAKCOE @Mashreq

Role Description

Provide Production Support for Digital Platform (EDMS/BAW and Digital Workers)

• Provide L1/L2 - Production Support for EDMS application
• 4-8 yrs experienced Production support lead/engg
• Should have thorough knowledge and work experience in WebLogic Webserver and Oracle database
• Should have strong knowledge on Java code and Unix/Linux commands
• Should have managed complex production support functions and be willing to support during off business hours if needed
• Excellent in attitude and English communication
• Should have knowledge and experience in working with Microsoft Excel, PowerPoint etc. and be able to make status reports as required
• Provide excellent reporting and communication on the Production Support and Project status
• Manage and direct team to raise alert to phone calls, emails and incident tickets to the respective process team
• Provide periodic and ad-hoc reports as requested and agreed
• Liaise with users and Tech Teams for data related information exchange for processing
• Liaise with respective Application Technology team for process related information exchange (Corporate Tech / Retail Tech / Operations Tech)

Qualifications

• 4-8 years of experience in Production support lead/engineering
• Thorough knowledge and work experience in WebLogic Webserver and Oracle database
• Strong knowledge of Java code and Unix/Linux commands
• Experience in managing complex production support functions
• Excellent communication skills in English
• Proficient in Microsoft Excel and PowerPoint

Requirements

• Willingness to support during off business hours if needed
• Ability to provide excellent reporting and communication on Production Support and Project status
• Experience in managing alerts through phone calls, emails, and incident tickets
• Ability to provide periodic and ad-hoc reports as requested
• Experience in liaising with users and Tech Teams for data exchange
• Experience in liaising with Application Technology teams for process information exchange