[Hiring] Manager of Software Development @CSG

Role Description

We are looking to add an experienced Manager of Software Development to our Journey Orchestration team to help us further our mission of making ordinary customer and employee experiences extraordinary.

Success in achieving our mission starts with a strong foundation of employees who believe in the mission and are passionate about what they are working on. This role has a unique opportunity to help build that foundation through strong technical leadership, people management, and team culture.

The ideal candidate will have a passion for building highly scalable, high-throughput systems within a microservices architecture and will bring experience leading engineering teams responsible for Software as a Service (SaaS) applications. This individual will be responsible for managing and developing a diverse team of engineers.

We are looking for a Manager of Software Development who will:

• Lead, coach, and empower a team of software engineers to build world-class software
• Hire, onboard, and develop talent to support the growth of the team
• Foster a team culture centered on transparency, collaboration, accountability, and continuous improvement
• Establish, refine, and reinforce engineering best practices and development standards
• Partner with Product, DevOps, QA, and other stakeholders to define, develop, and release new and enhance existing features
• Work closely with leaders of other scrum teams to align priorities, coordinate dependencies, and drive successful cross-team and cross-product delivery
• Support the career growth and performance of team members through regular feedback, mentoring, and development planning
• Maintain technical leadership through architecture discussions, design reviews, and code reviews
• Help the team balance speed, quality, scalability, and operational excellence

Qualifications

• 3+ years of people management or software development leadership experience
• 5+ years of experience working on a Software as a Service (SaaS) platform or similar web-based business
• Demonstrated success leading engineering teams and delivering scalable software solutions
• Language-independent programming skills with familiarity in Python and Node.js
• Experience leading the building and operating of microservice-based applications
• Strong written and verbal English communication skills, with experience engaging cross-functional stakeholders
• A passion for developing engineers, building strong teams, and driving engineering excellence

Benefits

• Sulamerica Health
• Sulamerica Dental
• Vidalink
• Food/Meal Voucher
• Child Care Assistance
• Day off: on birthday
• Gympass
• Language assistance
• Digital course platform
• Volunteer time off: 2 days a year

Company Description

CSG empowers companies to build unforgettable experiences, making it easier for people and businesses to connect with, use and pay for the services they value most. For over 40 years, CSG's technologies and people have helped some of the world's most recognizable brands solve their toughest business challenges and evolve to meet the demands of today's digital economy.

By channeling the power of all, we make ordinary customer and employee experiences extraordinary. Our people [CSGers] are fearlessly committed and connected, high on integrity and low on ego, making us the easiest company to do business with and the best place to work. We power a culture of integrity, innovation, and impact across our locations, representing the most authentic version of ourselves to build a better future together. That's just who we are.