[Hiring] Lead UniData Software Support Engineer @FERGUSON

Role Description

We have an exciting opportunity for a remote Lead UniData Software Support Engineer to join the Software Engineering Quick Response Team within the Ferguson IT organization. This role reports directly to the Manager of Software Engineering. In this role, you will serve as a senior technical escalation resource responsible for supporting and maintaining Ferguson's custom ERP platform, Trilogie. You'll use your deep UniData and UniBasic expertise to:

• Investigate sophisticated application issues.
• Perform root cause analysis.
• Support production stability.
• Recommend solutions that improve system performance and reliability.

The ideal candidate is a problem solver who enjoys troubleshooting complex technical challenges, partnering with software engineering teams, and serving as a domain expert for business-critical applications. This role works closely with:

• Developers
• Quality assurance teams
• Business analysts
• Support teams
• Business customers

Location: This role is approved to be fully remote and can be based anywhere in the United States.

Qualifications

• Extensive experience supporting applications built on UniData, UniBasic, or other Pick-based technologies.
• Strong experience resolving complex application and production support issues in enterprise environments.
• Demonstrable ability to perform root cause analysis and drive complex issue resolution across multiple teams.
• Experience providing support for applications that use APIs and web services.
• Experience interacting with Oracle and/or SQL Server databases.
• Experience working in multi-server environments.
• Good understanding of high-volume transaction processing environments.
• Experience with UniData file structures, dictionaries, triggers, and multi-level files.
• Ability to analyze application behavior, troubleshoot code, and recommend technical solutions.
• Strong analytical and problem-solving skills.
• Ability to communicate effectively with both technical and non-technical audiences.
• Experience working within structured change management and support processes.

Requirements

• UniData Administration experience.
• Ability to write complex UniQuery statements.
• Experience supporting large-scale ERP systems.
• Experience with application monitoring and operational support practices.
• Experience working within ITIL-driven support environments.
• Quality Assurance or testing experience.
• Excel and data analysis experience.

Benefits

• Health, dental, and vision insurance.
• Paid time off.
• Life insurance.
• 401(k) with a company match.
• Mental health coverage.
• Gender affirming and family building benefits.
• Paid parental leave.
• Associate discounts.
• Community involvement opportunities.