[Hiring] Lead Software Analyst @Majesco

Role Description

As a Software Support Analyst, you will play a crucial role in realizing our vision at Majesco. The Triage Support role focuses on the timely identification, diagnosis, and resolution of production issues to ensure smooth and uninterrupted operations of critical systems and services.

• Prioritize and triage incoming incidents based on severity and impact.
• Escalate critical incidents to the appropriate teams or subject matter experts.
• Monitor, investigate, and troubleshoot production issues in Java J2EE applications.
• Leverage strong Oracle development skills and foundational Java knowledge to efficiently triage and resolve L2 production support incidents.
• Analyze and execute necessary data patches while delivering clear, documented resolutions for customers.
• Perform in-depth technical investigations to isolate software defects and escalate code-fix requirements to the engineering team with structured evidence.
• Frontend client interactions, joining customer calls independently or alongside technical leads to address and resolve complex technical questions.
• Conduct in-depth analysis of reported cases and escalating validated code-fix requirements to the engineering team with comprehensive documentation and evidence.
• Resolve customer query and how-to cases with clear, thorough insights and supporting documentation to ensure absolute clarity.

Qualifications

• Bachelor’s degree in computer science, Information Technology, or related field (or equivalent experience).
• Prior experience in production support, incident management, or triage roles.
• Certifications in ITIL, DevOps, or relevant areas are a plus.

Requirements

• Strong knowledge of Oracle PL/SQL, MSSQL, or SQL Server.
• Hands-on experience writing complex SQL queries and different types of joins.
• Basic hands-on knowledge of Java/J2EE.
• Proven experience in L2 production support, triage, and SLA management.
• Evidence of strong analytical, debugging, and incident-handling skills, including suggesting workarounds.
• Knowledge of Web Services (SOAP, REST) and API integrations.

Company Description

Majesco's vision is to create innovative, hyper-relevant, compelling, and personal ways of connecting people and businesses to Insurance. We believe in bringing together the brightest minds to build the future of Insurance - a world where Insurance makes life and business more accessible, connected, and better protected.