[Hiring] Lead ServiceNow Developer / Administrator @Apptad, Inc.

Role Description

We are seeking an experienced Lead ServiceNow Developer / Administrator to lead end-to-end ServiceNow implementation, development, administration, integrations, and platform architecture. The ideal candidate will have:

• 14+ years of overall IT experience
• 10+ years of hands-on ServiceNow experience
• Strong expertise across ITSM, ITOM, ITAM, CMDB, CSDM, SecOps, IRM/GRC, SPM, HRSD, and enterprise integrations.

The Lead will provide technical leadership, hands-on development, platform administration, architecture guidance, stakeholder engagement, and mentoring while ensuring scalable, secure, and high-quality ServiceNow solutions.

Qualifications

• 14+ years of overall IT experience
• 10+ years of hands-on ServiceNow experience
• Must hold ServiceNow Certified System Administrator (CSA) certification.
• Must hold a ServiceNow Implementation/Implementation Specialist certification.
• Certification copies are required for submission.
• Proven experience leading 5+ end-to-end ServiceNow implementation projects.
• Strong experience in ServiceNow development, customization, configuration, and administration.
• Experience across ITSM, ITOM, ITAM/SAM, ITBM/SPM, DevOps, SecOps, IRM/GRC, CMDB, and Change Management.

Requirements

• Lead end-to-end ServiceNow implementation, development, configuration, administration, and integration activities.
• Serve as the technical lead and ServiceNow Administrator for enterprise platform initiatives.
• Design and implement scalable ServiceNow solutions supporting ITIL, ITSM, security, and regulatory requirements.
• Lead architecture discussions with executives, stakeholders, technical teams, and business users.
• Define ServiceNow governance frameworks, architecture standards, development standards, and platform operating models.
• Lead process analysis, process redesign, technical design, implementation, and configuration activities.
• Ensure configurations and customizations across ServiceNow modules do not negatively impact other platform areas.
• Provide technical leadership and mentoring to ServiceNow developers and administrators.
• Prepare and maintain technical design, implementation, configuration, and integration documentation.

Benefits

• Expert-level JavaScript, Script Includes, Business Rules, Client Scripts, UI Policies, UI Actions, and scoped applications.
• Strong expertise with Flow Designer, IntegrationHub, workflows, process automation, and ServiceNow scripting.
• Experience implementing Automated Test Framework (ATF) and automated testing practices.
• Experience with ServiceNow Discovery, Service Mapping, CMDB, CSDM, and Service Graph Connectors.
• Strong understanding of CMDB governance, data quality, CI relationships, and CSDM strategy.
• Experience with Incident, Problem, Change, Request, Service Catalog, Asset, User Provisioning, and Email modules.
• Experience implementing ITIL core processes and enterprise service management solutions.
• Knowledge of platform performance tuning, instance health, scalability, upgrades, and release management.

Company Description

We are a forward-thinking organization dedicated to delivering innovative solutions and exceptional service.