[Hiring] Lead Reliability & Performance Engineer @Johnson & Johnson Innovative Medicine

Role Description

The Lead Reliability and Performance Engineer will lead the strategy, delivery, and operational performance of the Windchill-based Product Lifecycle Management platform supporting MedTech. The role is responsible for platform scalability, reliability, security, compliance, continuous improvement, and measurable business outcomes. It provides oversight and governance for end-to-end implementation and operation, including:

• Solution architecture alignment
• Configuration standards
• Deployment readiness
• Multi-node production support
• Platform roadmaps
• Investment prioritization
• Risk management
• Overall service health

The role works across applications, Java/JVM, operating systems, database, networks, storage, cloud, security, and integration layers; supports incident responses and creates reusable tooling that improves delivery speed without weakening validated-state, change control, or cybersecurity requirements.

Duties & Responsibilities

• Defines and maintains service-level indicators, service-level objectives, reliability dashboards, alert thresholds, and error-budget reporting for critical PLM services.
• Engineers full-stack observability across Windchill, ThingWorx, Java/JVM processes, web tiers, queues, integrations, databases, operating systems, cloud infrastructure, storage, and network dependencies using Dynatrace and complementary platform telemetry.
• Builds automated health checks, synthetic monitors, anomaly detection, and actionable alerts that distinguish user-impacting conditions from noise and accelerate detection and diagnosis.
• Leads technical triage for complex availability and performance incidents; correlates logs, metrics, traces, thread dumps, heap behavior, database activity, operating-system statistics, and recent changes to isolate root cause.
• Restores service safely during incidents, documents timelines and evidence, contributes to blameless post-incident reviews, and implements corrective and preventive actions.
• Performs workload characterization, baselining, capacity modeling, trend analysis, and performance testing to identify saturation points and forecast compute, memory, storage, database, and network demand.
• Contributes to the tuning and optimization of Linux and Windows environments across application configurations, web tiers, database interactions, indexing, file-vault operations, and AWS resources, working alongside platform owners and infrastructure teams.
• Designs, develops, tests, documents, and supports reusable automation for server provisioning, application installation, environment refresh and rehost, configuration synchronization, certificate management, patch readiness, service recovery, compliance checks, backups, and routine maintenance.
• Maintains automation as version-controlled software with peer review, testing, logging, error handling, security controls, idempotent execution where practical, rollback or recovery procedures, and clear ownership.
• Eliminates operational toil by identifying repetitive, error-prone work, quantifying its impact, prioritizing high-value automation, and measuring reliability, cycle-time, risk, and cost improvements after implementation.
• Partners with development teams to configure and maintain application environments, including runtime dependencies, system packages, supporting utilities, automated processes, and environment-specific configurations across DEV, QA, and PROD.
• Provides technical readiness support for platform upgrades, migrations, new OpCo onboarding, data-migration releases, cloud modernization, and architectural changes, including performance-risk assessment and post-cutover stabilization.
• Coordinates with infrastructure, database, Linux, Windows, network, storage, security, validation, application support, managed-service, and software-vendor teams to resolve cross-layer issues and strengthen platform resilience.
• Implements and verifies security and compliance controls including patching evidence, certificate lifecycle, service-account and credential hygiene, least-privilege access, vulnerability remediation, configuration records, and audit-ready operational documentation.
• Participates in an on-call rotation and provides support outside standard business hours for production incidents, planned maintenance, releases, and critical platform activities.
• Creates and maintains runbooks, architecture and dependency records, monitoring standards, automation documentation, recovery procedures, known-error records, and knowledge-transfer materials.
• Mentors engineers and service partners in troubleshooting, performance analysis, observability, safe automation, and SRE practices; provides technical direction without direct people-management responsibility.
• Responsible for communicating business-related issues or opportunities to the next management level.

Qualifications

• Bachelor’s degree in computer science, Software Engineering, Information Systems, Engineering, or a related discipline; equivalent relevant experience may be considered.

Requirements

• 8 years of experience in site reliability engineering, systems engineering, platform engineering, DevOps, application infrastructure, or production operations for enterprise applications.
• 8 years of hands-on Linux and scripting/automation experience using Chef, Ruby, Bash, Python, PowerShell, or comparable languages.
• Demonstrated experience supporting PTC Windchill and/or ThingWorx in multi-node enterprise environments; experience with comparable PLM platforms may be considered when paired with strong Java-platform operations expertise.
• Experience diagnosing Java enterprise application performance using logs, metrics, traces, thread dumps, heap analysis, garbage-collection behavior, database evidence, and operating-system telemetry.
• Experience operating AWS-hosted enterprise systems and collaborating across compute, storage, networking, identity, security, database, backup, and disaster-recovery services.
• Experience developing production-grade operational automation and integrating it with version control, CI/CD, work tracking, secrets management, and monitoring.
• Experience supporting validated or regulated systems in MedTech, Life Sciences, or another controlled environment is strongly preferred.

Benefits

• Medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.
• Consolidated retirement plan (pension) and savings plan (401(k)).
• Vacation – 120 hours per calendar year.
• Sick time - 40 hours per calendar year; for employees who reside in the State of Washington – 56 hours per calendar year.
• Holiday pay, including Floating Holidays – 13 days per calendar year.
• Work, Personal and Family Time - up to 40 hours per calendar year.
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.
• Condolence Leave – 30 days for an immediate family member; 5 days for an extended family member.
• Caregiver Leave – 10 days.
• Volunteer Leave – 4 days.
• Military Spouse Time-Off – 80 hours.