[Hiring] Lead Integration Engineer @Impact.com

Role Description

As a Lead Integration Engineer, you are an expert in Impact technology and are responsible for leading onboarding engagements, as well as delivering custom engineering and advanced technical support to customers who purchase those services, or as determined by the Impact leadership team.

• Own and lead technical onboarding and implementation, ensuring smooth integration delivery, and effective coordination across internal teams and client stakeholders.
• Resolve or escalate advanced technical troubleshooting issues in a timely and efficient manner.
• Assist with technical solutions and tech issues for clients.
• Interface with clients (business and technical) and answer questions on the integration process and technology, best practices, and performance expectations.
• Contribute to improving onboarding processes, implementation frameworks, and best practices.

What You'll Do:

• Lead end-to-end onboarding engagements, including technical implementation and coordination across internal teams and client stakeholders.
• Own and drive technical integration delivery for new clients, ensuring a smooth transition from onboarding to ongoing support.
• Design and refine onboarding and implementation best practices to improve efficiency and scalability.
• Communicate clearly with clients on integration processes, timelines, best practices, and performance expectations.
• Manage incoming support requests on ticketing platforms to ensure issues are followed up on and resolved.
• Take end-to-end ownership of customer technical issues, including troubleshooting, root cause identification, resolution, and communication.
• Provide technical assistance internally (other departments) and externally (clients).
• Triage issues and escalate to appropriate teams as needed.
• Help test and replicate issues to shorten time to resolution.
• Manage, plan, design, and implement advanced technical integrations.
• Develop deep product knowledge across Impact technologies.
• Enrich client knowledge bases with relevant technical documentation.
• Create Dev Jira tickets to address product-related technical issues.
• Identify and scope tools or reports to improve troubleshooting processes.
• Serve as a go-to technical expert for Client Success and other internal teams.
• Provide technical support during the sales process as needed.
• Support internal projects such as training and readiness for new feature releases.

Qualifications

• Technical Mastery: Extensive hands-on experience with web technologies, including HTML, JavaScript, SQL, and REST APIs.
• Integration Expertise: Proven ability to design, implement, and troubleshoot complex technical integrations.
• Onboarding & Implementation Ownership: Experience leading or owning technical onboarding engagements, ensuring smooth client implementations and delivery.
• Solution-Oriented Mindset: Strong problem-solving skills with a deep curiosity for resolving complex customer technical challenges.
• Ability to pair technical expertise with a considerate, customer-centric communication style.
• A proven track record of delivering significant value through the hands-on application of AI to real-world challenges.
• Strategic & Operational Thinking: Ability to navigate ambiguity, prioritize effectively, and improve processes for scalability and efficiency.
• Cross-Functional Collaboration: Proven ability to work effectively across Product, Engineering, Client Success, and external client teams.
• Proven Experience: 6+ years in a senior technical role within a SaaS or digital marketing environment.
• Industry Knowledge: Strong understanding of SaaS platforms and enterprise client solutions; affiliate/partnership marketing experience is a plus.
• Education: Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent practical experience.

Benefits

• Flexible Working: Responsible PTO policy for time off to rest and recharge.
• Health and Wellness: Up to 12 fully covered therapy/coaching sessions per year, with additional dependent coverage; monthly gym reimbursement policy.
• A Stake in Our Growth: Restricted Stock Units (RSUs) as part of total compensation with a 3-year vesting schedule.
• Investing in Your Growth: Free Coursera subscription and PXA courses for continuous learning.
• Parental Support: 26 weeks of fully paid leave for the primary caregiver and 13 weeks for the secondary caregiver.
• Technology Financial Support: Technology stipend for home office setup and a monthly allowance for internet expenses.