[Hiring] Lead Cloud Native Developer @EPAM

Role Description

We are seeking a Lead Cloud Native Developer to drive a full platform migration from LiveChat to Amazon Connect Chat for a global life-sciences client, overseeing:

• Amazon Connect configuration
• Custom agent workspace
• Salesforce integration
• Microsoft Teams presence sync
• SSO via Entra ID
• DynamoDB-backed runtime lookups

Responsibilities include:

• Own technical delivery quality from Discovery through Build; present to the SA on architecture alignment and to the Delivery Manager on timeline and risk.
• Break architecture decisions into implementable work items; maintain a backlog that reflects the March 1 deadline constraint and sequences dependencies correctly.
• Contribute hands-on to the highest-risk components (e.g. bidirectional Teams sync, Salesforce iFrame auth) rather than delegating all coding to the development team.
• Run code reviews and enforce implementation standards across the team.
• Identify and escalate blockers - particularly external dependencies (Azure AD app registration, Salesforce team access, Bedrock API contract) - before they affect the critical path.
• Ensure QA has testable, documented components; collaborate on end-to-end SIT test cases.
• Lead knowledge-transfer activities (train-the-trainer model) so the client's team can operate the platform post-go-live.
• Coordinate with the Entra ID/Azure AD provisioning workstream and the Bedrock/Lex self-service team on the agent-availability API interface.
• Lead day-to-day technical delivery across a multi-discipline team of Amazon Connect developers, a Salesforce developer, DevOps, and QA.

Qualifications

• 5+ years of hands-on Amazon Connect experience, including contact flows, queues, routing profiles, and the Amazon Connect Streams API; must be able to build and debug contact flows directly, not just oversee others doing it.
• Proficiency in AWS Lambda and serverless integration, including DynamoDB, S3, and EventBridge.
• Experience leading delivery teams on time-critical AWS engagements; able to hold a team to a fixed deadline through sequencing and proactive risk management.
• Skills in Salesforce integration, including REST API patterns, Lambda/S3 triggers, or equivalent event-driven integration with CRM platforms.
• Capability to work with blended IaC pipelines (CloudFormation/CDK for what can be automated, manual procedures where it cannot).
• Familiarity with Microsoft Graph API (Teams presence/status) or the ability to ramp quickly on it.
• Clear, direct communication skills; able to surface risks to stakeholders early and collaborate across teams (the client's IT, Bedrock product team, Salesforce team) without direct authority.
• English proficiency at B2 level or higher.

Requirements

• Prior experience on LiveChat-to-Connect or comparable contact-centre platform migrations.
• Familiarity with Entra ID (Azure AD) SSO configuration for Amazon Connect.
• Experience with Amazon Connect Cases or Connect Wisdom.
• Background in life-sciences, medtech, or comparable regulated-industry delivery.