[Hiring] Junior Developer @Direct2Care

Role Description

At Direct2Care, we're looking for a Junior Developer who loves getting to the bottom of things. You'll serve as the bridge between our customer-facing teams and Digital Infrastructure, owning technical requests from initial intake through resolution or escalation.

• Investigate data, logs, user records, and system activity to separate true software defects from data or configuration questions.
• Resolve as much as possible without requiring engineering intervention.
• Ideal for someone who is technically curious, highly analytical, and committed to getting the answer right.
• Enjoy digging into SQL, tracing issues across systems, documenting findings, and translating technical findings into clear answers for non-technical people.

What You'll Do

• Own the Technical Support Queue
  • Serve as the primary intake point for technical requests from Customer Success, Sales, Operations, and external partners.
  • Turn incoming requests into clear, actionable Linear tickets.
  • Document reproduction steps, affected organizations, environments, system surfaces, labels, and estimates.
  • Keep the queue organized by identifying duplicates and checking for existing issues.
• Investigate & Resolve Tier 1/2 Issues
  • Reproduce reported problems before escalating them to engineering.
  • Determine whether an issue represents a true system defect, a data discrepancy, a configuration issue, or expected system behavior.
  • Use read-only SQL, reporting tools, logs, and administrative systems to investigate issues.
  • Trace members and data through census and eligibility processes.
  • Resolve the majority of inbound technical requests independently whenever possible.
• Follow the Evidence
  • Run read-only SQL queries against reporting replicas and use Metabase.
  • Review CloudWatch logs and Cognito user status.
  • Investigate message and invitation delivery through Twilio and Amazon SES.
  • Trace member records through census ingestion and related workflows.
  • Verify important findings through two independent sources before communicating conclusions.
• Escalate the Right Issues
  • Recognize when an issue requires an engineering change and escalate it appropriately.
  • Provide engineers with the evidence they need to act quickly.
  • Include reproduction steps, relevant queries, log evidence, affected record counts, potential impact, and what has already been ruled out.
• Build the Playbook
  • Turn recurring technical questions and investigations into clear, reusable runbooks.
  • Document troubleshooting steps for quick and consistent resolution of common issues.
  • Continuously improve internal documentation as systems, processes, and customer needs evolve.
  • Create a scalable support model that reduces unnecessary engineering interruptions.

Qualifications

• 2+ years of experience in technical support, production support, data operations, or a similar analyst role within a software company.
• Working knowledge of SQL, including joins, GROUP BY, and window functions.
• Strong understanding of data relationships and the ability to recognize misleading query results.
• Comfortable working in a terminal and navigating cloud-based consoles.
• Ability to read application logs, follow traces, and investigate technical issues independently.
• Strong analytical and problem-solving skills.
• Excellent written English and ability to explain technical findings clearly to non-technical stakeholders.
• High attention to detail and a strong commitment to accuracy.
• Ability to handle sensitive information with discretion and professionalism.
• Comfortable working with protected health information and following HIPAA-related data handling requirements.

Preferred Qualifications

• Experience with employer benefits, eligibility files, census files, or roster data feeds.
• Familiarity with AWS, particularly CloudWatch, Cognito, RDS, and S3.
• Experience with Linear, Metabase, HubSpot, or Twilio.
• Experience writing lightweight scripts in Python or Bash to automate investigations or data pulls.

Technology You'll Use

• SQL
• AWS
• CloudWatch
• Cognito
• RDS
• S3
• Metabase
• Linear
• HubSpot
• Twilio
• Amazon SES
• MyClinic Healthcare Backoffice
• Python and/or Bash

Benefits

• Remote work environment with flexibility.
• Meaningful technical work that impacts customers and the business.
• Opportunity to make a meaningful impact at a growing, mission-driven healthcare company.
• Collaborative team that values ownership, curiosity, accuracy, and continuous learning.
• Hands-on exposure to data, cloud infrastructure, technical troubleshooting, and healthcare technology.
• Opportunity to grow your technical expertise and career as Direct2Care continues to scale.