[Hiring] Junior Contact Center Developer @NTT DATA Services

Role Description

We are currently seeking a Junior Contact Center Developer.

• Develop and maintain contact center applications, integrations, and automation solutions.
• Support contact center platforms, telephony systems, IVR workflows, call routing, and related technologies.
• Assist in integrating contact center solutions with CRM, customer service, and backend business applications.
• Develop and support REST APIs, data exchanges, and system integrations.
• Create automation scripts using Python and other scripting technologies to improve operational efficiency.
• Troubleshoot production issues and provide application support for business users.
• Participate in testing, deployment, and release activities.
• Monitor application performance and help identify opportunities for improvement.
• Maintain technical documentation, support procedures, and knowledge articles.
• Collaborate with business, operations, infrastructure, and vendor teams to deliver enhancements and resolve issues.

Qualifications

• 3+ years of experience in software development, application support, or contact center technologies.
• 3+ years of experience with Python, JavaScript, or similar programming languages.
• Understanding of APIs, web services, and system integrations.
• Basic knowledge of SQL and data management concepts.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service skills.

Requirements

• Experience with contact center platforms such as Genesys, Amazon Connect, Five9, NICE CXone, or similar technologies.
• Exposure to VoIP, PBX, IVR, call routing, or telephony integrations.
• Experience with Node.js, REST APIs, and cloud-based applications.
• Familiarity with AWS services, automation tools, and scripting technologies.
• Knowledge of CRM platforms and customer support workflows.
• Exposure to AI-powered customer service, chatbots, or voice automation solutions.

Technical Skills

• Python
• JavaScript / Node.js
• REST APIs
• SQL Databases
• Git / Source Control
• Application Integration
• Contact Center Technologies
• Telephony & VoIP Fundamentals
• Troubleshooting & Production Support

Key Competencies

• Customer-first mindset
• Problem solving and analytical thinking
• Collaboration and teamwork
• Continuous learning
• Strong attention to detail
• Ability to work in a fast-paced environment

Education

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology, or related field.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short and long term disability coverage.
• Paid time off.
• Employee assistance program.
• Participation in a 401k program with company match.
• Additional voluntary or legally required benefits.