[Hiring] IT Infrastructure Engineer @UserTesting

Role Description

We are seeking a highly skilled and proactive IT Infrastructure Engineer with deep expertise in cloud and DevOps practices and a strong working knowledge of AI tooling and infrastructure. This role sits at the intersection of modern cloud infrastructure engineering and the rapidly evolving AI enablement space. You will play a hands-on IC role in deploying and maintaining the AI tools, agents, hosting environments, and cloud infrastructure that support UserTesting’s broader AI initiatives, along with other infrastructure and IT responsibilities. Target ratio is an 80/20 split of AI “building” vs traditional cloud infrastructure/IT work.

Key Responsibilities

• AI Enablement & Infrastructure
  • Set up, configure, and maintain MCP (Model Context Protocol) servers that connect AI systems to internal tools and data sources.
  • Design, provision, and support hosting environments for internally built AI applications.
  • Familiarity with AI features within existing SaaS platforms (e.g., Atlassian Rovo, Slack AI, Okta AI, ChatGPT, Google Gemini).
  • Provision and support AI agent/application infrastructure.
  • Build and maintain CI/CD pipelines and infrastructure-as-code.
  • Maintain documentation for all AI integrations and hosted environments.
  • Stay current on the AI tooling and cloud ecosystem.
• Cloud Infrastructure & DevOps
  • Support the administration of UserTesting’s IT cloud infrastructure (AWS and/or GCP).
  • Become a subject matter expert for AI-hosted platforms, cloud integrations, and supporting infrastructure.
  • Monitor uptime, performance, and cost of hosted AI applications.
  • Identify, prioritize, and address technical debt across cloud infrastructure.
  • Partner with other IT System Admins and Engineering/Security teams.
• Support & Collaboration
  • Act as an escalation point for complex infrastructure and hosting issues.
  • Collaborate with cross-functional teams to improve cloud governance and security posture.
  • Stakeholder management and project lead responsibilities.
  • Document procedures, system changes, and troubleshooting workflows.

Requirements

• Able to work Monday through Friday in the UK / Spain (Barcelona) timezones.
• 5+ years of experience with cloud infrastructure and/or DevOps engineering.
• Practical experience deploying and hosting applications across cloud infrastructure (AWS/GCP).
• Hands-on experience with AI concepts like MCP, AI Agents, and other AI-related technologies.
• Strong scripting & automation skills in Python and/or Bash.
• Experience with containerization (Docker / Podman) and container orchestration.
• Experience with infrastructure-as-code tooling and CI/CD pipelines.
• Familiarity with API-based integrations.
• Ability to train and mentor IT staff on infrastructure and DevOps practices.
• Familiarity with IDP tools like Okta, as well as the concepts of OAuth and SSO.
• Certifications in cloud or AI platforms are a plus.
• Ability to learn in a constantly shifting environment.

Application Process

• Meet with a Recruiter
• Meet the Hiring Manager
• Participate in a Panel Interview
• Final Interview (if applicable)
• Offer Stage

Accommodations

At UserTesting, we’re committed to creating inclusive and accessible experiences for all candidates. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at [email protected].