[Hiring] IT Business Systems Analyst Lead @Paradigm

Role Description

We are seeking a full-time, remote IT Business Systems Analyst Lead. The IT Business Systems Analyst (BSA) Lead is instrumental in leading the BA team in successful delivery of user and functional requirements. The position holds accountability for leading and facilitating requirements elicitation sessions among business and technical users, writing business and technical requirements and specifications, providing functional/conceptual/logical design documents, and building applicable business case models.

• Gather and analyze data in support of business cases, proposed projects, and systems requirements.
• Generate and analyze data/reports based on findings, complete with probable causes and possible solutions to systems issues.
• Work with Project Manager(s) to follow project plans, convey accurate project status, and identify issues and risks.
• Provide level of effort and durations for completing tasks required for given project.
• Coordinate projects from development through implementation, working with the organization’s IT team, clients, vendors, and consultants.

RESPONSIBILITIES:

• Provide technical and functional expertise to Salesforce project.
• Lead Salesforce enhancements in a hands-on manner.
• Determine and document customer business requirements through formal Business Analysis processes.
• Analyze and review existing computer system capabilities, workflow, and scheduling limitations.
• Help evaluate the impact of corporate initiatives, goals, and vision upon existing application modules.
• Analyze user requirements, procedures, and problems to automate processing or improve existing computer system.
• Provide functional/conceptual/logical design documents/data models.
• Ensure continuous user involvement in the analysis, development, and implementation process.
• Support the Salesforce Health Cloud system, including implementation, troubleshooting, maintenance, and support.
• Create and maintain documentation on the system/applications used by the department.
• Assist managers by providing solutions input in response to operational and strategic needs.
• Direct or assist in the development of new or revised training materials and training schedule.

Qualifications

• Education - College degree, preferably a B.S. in Information Systems, Computer Science or a degree with Clinical focus from an accredited college or university or equivalent experience in programming in a distributed computing environment or clinical/healthcare experience.
• Experience - 10 or more years of work experience in business or systems analysis within IT development field with three (3) of those years in the healthcare industry; OR any combination of academic education, professional training, or work experience which demonstrates the ability to perform the duties of the position.
• Workers’ Compensation or Healthcare experience including knowledge of provider administration practices.
• Experience in Salesforce, Healthcloud, and Virsys12 a huge plus.

Requirements

• Critical skills include excellent interviewing, facilitation, organization, project management, analytical and problem solving, mentoring and strong verbal communications and documentation writing abilities.
• Strong customer service skills and prior experience supporting internal customers.
• Good presentation skills and the ability to provide end-user training when needed.
• Ability to make judgments, decisions and suggestions for procedural improvements.
• Ability to handle fast-paced work flow and multi-task.
• Flexible to meet changing needs and multiple tasks.
• Excellent follow-through skills with strong attention to detail.
• Strong ability to develop, understand and translate detailed requirements documentation from business client requirements.
• Adaptive and open to frequent changes in work environment and prioritization.
• Able to manage multiple competing deadlines.
• Efficiently able to work independently and as part of a team.

Benefits

• Health and wellness – PPO, HDHP, and HMO health insurance options with Cigna and Kaiser (CA employees only).
• Financial incentives – competitive salaries, 401(k) matching contributions, employer-paid life and disability insurance, flexible spending and commuter accounts, and employer-matched HSA contributions.
• Vacation - paid time off and personal holiday programs for work-life balance.
• Volunteer time – one paid day per calendar year for community engagement.
• Learning and development – support for continual learning and growth through various programs.