[Hiring] GTM Systems Engineer @Go1 Australia

Role Description

We are looking for a GTM Systems Engineer to design, build and scale the systems that power Go1’s retention engine. This is a hands-on systems engineering role focused on architecture, data, integrations, automation and AI-enabled workflows. You will work across the GTM technology environment and partner closely with Customer Success, Implementation and Learning Services teams to solve the operational problems that most affect GRR, retention and customer value realisation.

Your primary responsibility will be building a more scalable, intelligent and proactive operating model.

What You’ll Do

• GTM Systems Engineering
  • Design and improve the systems architecture supporting post-sales execution.
  • Build scalable workflows that separate data, business logic and user experience.
  • Reduce manual processes, fragmented ownership and unnecessary tooling complexity.
  • Establish practical standards for reliability, maintainability, documentation and visibility.
  • Translate operational problems into solutions that can be tested, adopted and improved.
• Post-Sales Partnership
  • Translate Customer Success priorities into scalable systems, workflows and technical solutions.
  • Improve Customer Goals, success planning, account planning, stakeholder management, risk workflows, Business Reviews and renewal readiness.
  • Support stronger customer value evidence and qualified expansion handoffs.
  • Partner with Customer Success, Learning Services, IPM, Data and commercial teams to test and adopt new ways of working.
  • Provide targeted support to existing operations when required to maintain continuity.
• Data, AI and Automation
  • Create reliable foundations for reporting, decision-making and AI-enabled workflows.
  • Build and maintain integrations using APIs, webhooks, workflow tools and other appropriate technologies.
  • Improve data quality and ensure important customer and revenue signals are available where teams need them.
  • Build AI-enabled workflows that help CSMs understand accounts, identify risk, prepare for renewals and act on customer signals.
  • Connect AI capabilities to live business data and operational systems.
  • Test agent experiences that reduce administrative work and improve the quality and speed of post-sales decisions.
  • Explore how AI-native operators can work alongside CSMs, Customer Success leaders and cross-functional teams.
  • Measure whether automation improves CSM capacity, signal quality, adoption, GRR and retention outcomes.

Qualifications

• Demonstrated ownership of meaningful systems, automation or integration problems.
• Experience in GTM Engineering, Revenue Systems, Revenue Operations, Business Systems or a similar hands-on technical role.
• Experience designing workflows, integrations, automations or data solutions across business systems.
• Understanding of post-sales processes including customer value realisation, health and risk, renewal readiness, retention and expansion.
• Experience with Salesforce or another core CRM or GTM platform.
• Experience with a Customer Success platform such as Gainsight, Totango, ChurnZero is preferred but not essential.
• Practical experience with APIs, webhooks, automation platforms, data modelling, SQL, scripting or AI-enabled workflows is preferred but not essential.
• Strong communication skills and the ability to work across technical teams, Customer Success and commercial stakeholders.
• A practical approach to testing, iteration, documentation and adoption.

Requirements

• Ability to move from an ambiguous business problem to a working solution, test it with users and improve it based on evidence.

Benefits

• Annual bonus or commission plan.
• Employee Stock Option Plan: Opportunity to share directly in our success through stock options.
• Public Holiday Swap: Swap a public holiday for another preferred day.
• Flexible Working: Fully remote organisation with team events and travel throughout the year.
• Wellbeing & Learning Days: An additional five days of paid leave per year.
• Learning Budget: $500 USD per financial year, plus access to additional Career Growth Budget.
• WFH/Transport Budget: Monthly allowance for internet/phone expenses or public transport.
• Home Office Setup Budget: One-off allowance for desk, chair and/or monitor.
• Parental Leave: Minimum of 18 weeks paid parental leave for primary carers + 6 weeks paid parental leave for secondary carers.
• Wellbeing Support: Access to counselling and wellbeing initiatives.