[Hiring] GDS Script Writer @Seneca Holdings

Role Description

CI Azumano is seeking a GDS Script Writer to support our growing team. This is a remote position.

The GDS Script Writer’s primary responsibility is to build, modify, simplify and maintain a travel consultant scripting package in the GDS that improves agent efficiency and reduces errors and cost.

• Write GDS scripts, test, debug, document and deploy new and modified code.
• Gather business requirements from key stakeholders related to the implementation or enhancement of any internal applications and processes and translate into a functional Statement of Work.
• Receive internal and external client inquiries primarily via email or Zendesk, regarding product functionality or problems; research with the requestor to fully diagnose the issue then develop creative solutions and respond within established timelines.
• Provide recommendations for optimization of existing automation features, operational processes, and capabilities where applicable to promote standardization and efficiency.
• Develop and maintain a full workflow process map of all scripting including future phases and those under consideration.
• Participate in code reviews for adherence to standards and specifications.
• Monitor processes for expected performance and respond to errors and emergency problems.
• Respond proactively, and in a timely manner, to service requests, project updates and agreed upon requests for information.
• Conduct and/or participate in meetings to provide an overview of the scripting systems and processes as needed including the preparation of documentation as required.
• Prepare and deliver regular progress reports to leadership that include: current workload, project status updates, current or potential barriers to success, along with recommended solutions.
• Provide first level support to various travel technology systems such as GDS password resets, general mid-office support questions, list updates, etc.
• Assume additional responsibilities as directed by management.

Qualifications

• Extensive knowledge of Worldspan and Travelport Plus.
• Optional: Programming skills on platforms that would integrate with multiple GDS systems.
• Knowledge of the entire Microsoft Office suite of products.
• Strong organizational skills required to handle multiple projects and priorities simultaneously.
• Must be able to work independently and complete deliverables on time and with the highest level of quality.
• Self-starter who takes initiative to proactively identify opportunities.
• Positive attitude required.
• Travel knowledge required.
• Team player required.
• Ability to travel for projects or team meetings.

Equal Opportunity Statement

Seneca Holdings provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.