[Hiring] Freelance Automation Engineer @Asiacruit BPO, Inc.

Role Description

You will build and deploy a complete business automation system from scratch. The stack centres on:

• n8n (self-hosted)
• Airtable
• Claude API
• Chatwoot
• WATI (WhatsApp Business API)
• Wave Accounting
• Google Workspace APIs

The system spans five operational domains and includes approximately 35 automation workflows across three service tiers.

Key Domains & Scope

• Customer Communications: Inbound message handling, AI-assisted response drafting, and lead classification across WhatsApp, Facebook Messenger, Instagram DM, and email.
• Job & Booking Operations: Quote generation support, follow-up sequences (Day 1 / 3 / 7), booking confirmations, job assignment to technicians, no-show reminders, and route optimisation.
• Revenue & Finance: Auto-invoice generation via Wave API, payment reminder sequences, bookkeeping entries, and weekly/monthly financial summaries.
• Reputation & Retention: Google review request automation, review reply drafting, customer retention sequences (90-day / 180-day), and WhatsApp broadcast campaigns.
• Internal Operations: VA performance dashboards, client onboarding automation, QA monitoring alerts, and monthly billing to our own clients.

What You Will Do

Phase 1 — Infrastructure Setup (Days 1–2)

• Provision and configure a VPS (Hetzner or DigitalOcean) with Docker.
• Install and configure n8n self-hosted with authentication and HTTPS.
• Deploy Chatwoot (self-hosted) and connect all communication channels.
• Set up credential management and environment variables for all APIs.

Phase 2 — Core Automations (Days 3–14)

• Build the WhatsApp inbound handler with Chatwoot webhook integration.
• Implement Claude API integration for message classification and AI draft generation.
• Build the Airtable database schema (Clients, Customers, Jobs, Quotes, Technicians, Conversations).
• Develop lead scoring, missed-lead recovery, and quote follow-up sequences.
• Build job notification flows to technicians with confirmation logic.
• Implement no-show reminder system (24hr and 2hr pre-job).

Phase 3 — Revenue & Operations Automations (Days 15–21)

• Integrate Wave Accounting API for invoice auto-generation.
• Build payment reminder sequences (Day 0 / 3 / 7 / 14) with escalation logic.
• Integrate Google Calendar API for scheduling and technician assignment.
• Implement route optimisation via Google Routes API with daily technician briefings.
• Generate weekly and monthly reports with Claude-written summaries.

Phase 4 — Retention & Intelligence Automations (Days 22–30)

• Google review monitoring via Places API and AI-drafted reply workflow.
• Customer retention sequences (90-day, 180-day re-engagement).
• WhatsApp broadcast campaign system with opt-out compliance.
• Seasonal maintenance reminders and greeting campaigns.
• Competitor pricing monitoring via Google Maps and Carousell.
• Annual service contract management with auto-scheduling.

Phase 5 — Internal Systems

• VA performance dashboard with SLA monitoring and alert triggers.
• Client onboarding automation (form → Airtable → system setup → VA assignment).
• QA monitoring with sentiment detection and escalation alerts.
• Monthly billing automation for FortePartner’s own client invoices.

Ongoing (Post-Build)

• Monitor system health and resolve workflow failures promptly.
• Update AI prompts based on quality feedback from the VA team.
• Onboard new clients into the automation system as the business scales.
• Build additional automations as the business grows.

Qualifications

• Hands-on experience with n8n — workflow building, webhook handling, conditional logic, scheduled triggers, and error handling.
• REST API integration — comfortable reading API docs and building HTTP request nodes independently.
• Airtable API — able to read, create, and update records via API (not only UI).
• LLM API integration — experience calling OpenAI/Claude (or similar) with structured prompts.
• Linux VPS — set up Docker, manage services, configure HTTPS, and troubleshoot server issues.
• WhatsApp Business API — experience with WATI, 360Dialog, or similar BSP.

Requirements

• Self-hosted deployment and inbox configuration experience with Chatwoot.
• Familiarity with Google Workspace APIs — Calendar, Gmail, Places, Routes.
• Experience with Wave Accounting API — invoice and transaction management.
• Multi-tenant automation design — one workflow serving multiple clients with different configurations.
• Prompt engineering — system prompt design for consistent AI output quality.

Working Style

• Comfortable working from detailed written specifications without hand-holding.
• Proactive communicator — flags blockers early and asks the right questions.
• Delivers working builds — tests flows end-to-end before marking tasks done.
• Documents clearly so a non-technical team can understand the logic.
• Available for a daily async check-in during the 30-day build phase.

Good to Have

• Prior work with home service businesses, field service management, or similar SMB verticals.
• Experience building automations that support VA teams or BPO operations.
• Familiarity with Singapore-specific tools (PayNow, Carousell, SingPass-connected services).
• Make.com experience (as a fallback if self-hosted n8n is not feasible).
• Basic frontend or form-builder skills for lightweight client-facing tools.

Engagement Details

• Phase 1 Deliverable: Full automation system live and tested within 30 days.
• Ongoing Retainer: Monthly agreement for maintenance, new automations, and scaling support.
• Communication: Async-first via WhatsApp or Slack; video calls for scoping and reviews.
• Handover / IP & Confidentiality: All n8n workflow exports, Airtable schema docs, and setup notes required; NDA and IP assignment required before project commencement.
• Payment Terms: Milestone-based for Phase 1; monthly for retainer.

Ready to Make an Impact?

Apply now at https://asiacruit.com or send your resume to [email protected] with the subject line: “Freelance Automation Engineer – [Your Name]”