[Hiring] Forward Deployment Engineer, HL7 @RadNet

Role Description

The Forward Deployment Engineer, HL7 Integration helps customers adopt DeepHealth’s Diagnostic Suite correctly by owning how it integrates with their clinical systems. The role combines HL7 and DICOM engineering depth, radiology workflow knowledge, and customer communication to:

• Design customer integrations
• Coach implementation teams
• Resolve complex interface issues
• Turn recurring integration needs into standard, configurable product capabilities

The Forward Deployment Engineering (FDE) function helps customers adopt DeepHealth products correctly, sitting at the intersection of the Technical Delivery Manager (TDM), Product, Service, and Solution Delivery teams to ensure smooth customer adoption.

Essential Duties and Responsibilities:

• Own integration solution design for assigned customers, mapping the radiology order-to-result workflow (RIS/EHR, worklists, PACS, Viewer, reporting, results) to HL7 and DICOM interface configuration.
• Lead integration technical discovery with customers and implementation teams, covering interfaces, message types, code sets, migration data, and cutover requirements.
• Build, configure, and validate interfaces in the integration engine (Mirth Connect / NextGen Connect), including mappings, transformers, routing, and test message sets.
• Partner with the assigned implementation counterpart for this workstream to adopt learnings and best practices into customer configuration and implementations.
• Train and coach implementation teams and customer interface analysts on the standard interface specification and correct configuration.
• Publish integration playbooks and baselines.
• Serve as customer-facing technical lead for integration during go-lives, hypercare, and escalations.
• Provide implementation support as the escalation point for HL7 and integration issues during implementation, including root cause analysis and resolution with engineering (approximately 20–30% of time).
• Establish change control for site-specific interface customizations, including documentation, versioning, and rollback plans aligned to product releases.
• Convert recurring interface needs into standard, configurable product capabilities and requirements, reducing one-off custom integrations.
• Own the AI adoption strategy for clinical data integration: define requirements, expected customer impact and success criteria, and feed them back to Product and Engineering.
• Configure and support adoption of AI-enabled workflows that depend on clinical data integration (e.g., AI report drafting using prior and clinical data).
• Own escalation of engineering issues from assigned accounts: triage, document reproducible defects, track status with engineering, and close the loop with customers.
• Support site reliability (SRE) for HL7 in assigned accounts: monitor service health with observability tools, participate in incident response, and drive reliability improvements with engineering.

PLEASE NOTE: This is not an exhaustive list of all duties, responsibilities, and requirements of the position described above. Other functions may be assigned, and management retains the right to add or change duties at any time.

Qualifications

• Education: Bachelor’s degree in Computer Science, Biomedical Engineering, Health Informatics, Information Systems or a related field, or an equivalent combination of education and experience (required).
• Experience: 8+ years of overall experience in healthcare IT integration or clinical systems (required).
• Experience: 5+ years of hands-on HL7 v2.x interface design and support in a customer-facing or implementation role, ideally in radiology or imaging (required).
• Expert-level experience with at least one integration engine; Mirth Connect / NextGen Connect strongly preferred (Rhapsody, Cloverleaf or Corepoint acceptable) (required).
• Strong understanding of radiology order-to-result workflow across RIS, PACS, modality worklist, reporting, and EHR (required).
• Working knowledge of DICOM, including how HL7 order data maps to DICOM attributes and modality worklist (required).
• Proficiency in JavaScript (for interface transformers), SQL, and message/log analysis (required).
• Demonstrated ability to work directly with customer IT, interface analysts, and clinical stakeholders, including in escalated situations (required).
• Experience with FHIR R4 and IHE profiles (SWF, PIR, XDS) (preferred).
• Imaging informatics credential such as CIIP or PARCA (preferred).
• Experience in a regulated medical device environment (FDA 21 CFR 820, ISO 13485) and with ITIL practices (preferred).
• Microsoft Office experience required.

Requirements

• Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, visitors, and vendors.
• Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
• Follows all local, regional, and country laws concerning employment.
• Follows all DeepHealth policies and procedures.
• Follows data privacy, compliance, safety, and confidentiality standards at all times.
• Practices universal safety precautions.
• Promotes good public relations on the phone and in person.
• Adapts and is willing to learn new tasks, methods, and systems.
• Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with DeepHealth guidelines.
• Completes job responsibilities in a quality and timely manner.

Travel

This position requires domestic/international travel up to 25%, primarily for customer discovery, go-lives, and escalations.

Working Environment

Remote (United States)

Salary Range

$125,000-$145,000, dependent upon experience.