[Hiring] Forward Deployment Engineer @Workana

Role Description

We're looking for a Forward Deployment Engineer for a client that is building essential infrastructure for AI systems to reliably extract and structure web data. Their core product enables developers to convert URLs into LLM-ready markdown or structured data via a single API call.

This role involves working directly with customers to deploy and optimize the web data for API in real-world production environments. This is a highly hands-on, customer-facing engineering role focused on technical implementation, troubleshooting complex integrations, and transforming customer needs into scalable, repeatable solutions.

The role bridges engineering and customer delivery — ensuring successful deployments while feeding real-world insights back into product and core engineering teams.

Qualifications

• 3+ years of experience building and shipping production systems (or equivalent hands-on experience)
• Strong fundamentals in APIs, distributed systems, debugging, and infrastructure
• Experience troubleshooting real-world integration issues in production environments
• Ability to clearly explain technical concepts to non-technical stakeholders
• Experience in customer-facing technical roles such as Solutions Engineer, SRE, DevRel, or infrastructure-focused engineering
• Comfort working in high-urgency, fast-paced startup environments
• Strong ownership mindset with the ability to operate independently
• Experience building pragmatic solutions under time constraints

Key Responsibilities

• Work directly with customers to deploy, customize, and troubleshoot Firecrawl in production environments
• Lead technical implementation for priority accounts from integration to optimization
• Debug complex real-world issues involving APIs, crawling systems, data pipelines, and infrastructure constraints
• Build reusable solutions, templates, and deployment playbooks based on recurring customer needs
• Translate customer feedback into actionable insights for product and engineering teams
• Collaborate closely with core engineers to improve reliability, performance, and usability
• Define and document best practices for implementing Firecrawl at scale
• Own customer issues end-to-end, ensuring successful outcomes without heavy process dependencies

Benefits

• Competitive compensation in USD
• Fully remote work
• Flexible schedule and collaborative work environment