[Hiring] Forward Deployed Engineer I @Kinaxis Inc.

Role Description

Kinaxis is building a Forward Deployed Engineers team whose singular mission is to help customers transform how work gets done in the Agentic Age. This is not a consulting role and it is not a features team. It is a multi-disciplined deployment unit operating with the speed and ownership culture of a startup.

• Own customer solutions end-to-end.
• Rapidly prototype, iterate, and deploy solutions in live operational environments where the stakes are real and the timeline is short.
• Deliver relentless customer value.
• Build trusted relationships from the IC level to the executive sponsor and become the technical face of our company in the room.
• Run multiple threads.
• Carry several customer engagements in parallel based on customer priorities and pod capacity.
• Set expectations early, renegotiate honestly when reality shifts, operate without close supervision, and own the outcome.
• Operate as a SEAL team.
• A small, tight, multi-disciplinary unit with focus and urgency; tasks are traded seamlessly to whoever is closest to the skills needed.
• Make the product better.
• Partner with Product and Engineering to convert field learnings into durable platform capabilities, not one-off scripts.
• Drive adoption and lead the change.
• Mentor customer operators and guide their teams through solution transitions, so the new way of working actually sticks.

Qualifications

• Hands-on experience building LLM-based applications, RAG systems, multi-agent workflows, tool-use patterns, prompt and context engineering.
• Familiarity with modern AI-assisted development tools (Copilot, Claude Code, agentic IDE workflows) as daily practice, not novelty.
• Understanding of agentic orchestration patterns: when to use single vs. multi-agent architectures, how to handle memory and state.
• Solid, hands-on software engineering fundamentals: you have built and shipped real systems, not just scripts.
• Proficiency in at least one backend language (Python strongly preferred) and the ability to read and contribute across a polyglot codebase.
• Experience with REST and streaming APIs, authentication patterns, and integration with enterprise systems.
• Ability to build and maintain data pipelines: ingestion, transformation, serving, and monitoring using tools such as Airflow, Kafka, dbt, or equivalents.
• Working familiarity with modern data platforms (Snowflake, Databricks, BigQuery, or similar), including data modeling and performance fundamentals.
• Strong debugging instincts with imperfect, real-world data in production environments.
• Prior exposure to supply chain planning, logistics, or operations domains is a genuine plus (not a requirement).
• 2 – 5 years of professional experience in software engineering, data engineering, solutions engineering, or a technical-founder role.
• Prior exposure to customer-facing technical roles (solutions engineering, forward deployment, technical consulting, or a startup where you wore multiple hats) is a strong signal, though not a requirement.

Requirements

• You measure your own success in business outcomes: efficiency gains, exception reduction, SLA improvements, not lines of code shipped.
• You bring field learnings back into the platform, helping abstract what works into durable, scalable capabilities.
• You operate with high agency: you unblock yourself, adapt when conditions change, and take ownership end-to-end without requiring close supervision.
• You are curious and pragmatic: you explore new tools and apply them where they create real value, not because they are new.
• You communicate clearly across engineering, product, and business stakeholders (written, verbal, and in the room).
• You move on what matters. You finish what you start. The outcome is yours—no waiting for perfect clarity.
• You identify what matters, secure the help or learning you need, and deliver without being told.
• Every customer, teammate, and new tool is a chance to level up. Not knowing something is fine; refusing to learn it is not.
• You can sit with a frustrated VP, a skeptical architect, or a junior analyst and leave each one feeling heard, helped, and impressed.
• Undefined problem, undefined scope, undefined success metric and you still ship.
• You guide customers through transitions and mentor their teams to adopt new ways of working.
• Ability to travel as required up to 50%.

Benefits

• Flexible vacation and Kinaxis Days (company-wide days off).
• Flexible work options.
• Physical and mental well-being programs.
• Regularly scheduled virtual fitness classes.
• Mentorship programs, training, and career development.
• Recognition programs and referral rewards.
• Hackathons.