[Hiring] Forward Deployed Engineer @Protege

Role Description

Protege is hiring a Forward Deployed Engineer, Healthcare to own customer-facing technical engagements from initial scoping through post-engagement support. This role sits at the intersection of software engineering, solution architecture, and customer partnership.

• Build custom solutions and navigate healthcare data environments.
• Translate customer needs into practical technical execution across Protege’s product and platform.
• Provide tailored implementation support and technical expertise in complex, regulated environments.
• Manage customer and partner relationships, technical engagements, and architecture decisions.
• Availability outside standard hours may be required.

What You’ll Do

• Own healthcare customer engagements end-to-end.
• Lead technical work from initial scoping through implementation, data ingestion, and continued refreshes.
• Become the primary technical partner for assigned healthcare data partners.
• Build trusted relationships with customer engineering and technical teams.
• Manage multiple concurrent healthcare engagements while maintaining quality and customer confidence.
• Build custom solutions for complex customer needs.
• Develop and deploy integrations, data transformations, and applications that solve customer-specific challenges.
• Navigate customer technical environments and adapt Protege’s platform capabilities to real-world deployment constraints.
• Translate ambiguous customer needs into clear technical plans, milestones, and practical implementation paths.
• Identify where customer-specific work points to repeatable product opportunities.
• Surface actionable product feedback based on implementation patterns, customer pain points, and blockers.
• Partner with product and engineering to turn bespoke solutions into reusable platform capabilities where appropriate.
• Handle healthcare data environments with appropriate care, including PHI and regulatory considerations.
• Make sound technical decisions in complex, regulated settings.
• Communicate clearly with customers and internal teams about tradeoffs, risks, dependencies, and implementation choices.
• Contribute playbooks, tooling, templates, and best practices that improve future healthcare deal execution.
• Document repeatable patterns and lessons from customer engagements.
• Help Protege move faster over time by turning one-off implementation work into reusable assets.

What Success Looks Like

• 30 days: Support an active deal and build context on Protege’s healthcare customer motion.
• 60 days: Independently lead a scoped customer engagement or technical workstream.
• 90 days: Manage multiple healthcare customer engagements and contribute reusable playbooks or tooling.

Qualifications

• Experience in software engineering, solution architecture, forward deployed engineering, technical implementation, or a similar customer-facing technical role.
• Ability to own customer engagements from scoping to repeated support.
• Strong technical execution across custom solutions, integrations, data transformations, and/or applications.
• Comfort operating in healthcare data environments, including sensitivity to PHI and regulatory considerations.
• Strong customer-facing communication and ability to build trust with technical stakeholders.
• Ability to bridge customer needs with product and platform capabilities.
• High ownership, adaptability, and comfort operating in ambiguous, fast-moving environments.
• Bias toward creating reusable systems, playbooks, tooling, and best practices rather than solving the same problem repeatedly.

Protege Values

• Pass the Loved Ones’ Test: Act with integrity and do the right thing.
• Always Find a Way: Be resourceful, resilient builders who solve hard problems.
• Go Fast and Grow Fast: Move with urgency and continuously improve.
• Practice Kindness and Candor: Communicate directly and respectfully.
• Deliver Together: Win as one team through collaboration and shared ownership.
• Own the Outcome. Hone the Craft: Take pride in work and continuously raise the bar for excellence.