[Hiring] Forward Deployed Engineer @Supermove

Role Description

We're looking for a Forward Deployed Engineer to build and deploy AI agents for some of the largest moving companies in North America.

• Work directly with customers to understand their operations, design and implement AI workflows, write production code, and get agents working reliably in the real world.
• Deploy AI products and build them.
• Make changes directly in our codebase, working alongside our core engineering team.
• Own deployments from initial discovery through go-live and ongoing improvement.
• Collaborate closely with customer executives, operations teams, implementation managers, and Supermove engineers.
• Understand how customer call centers operate and improve how our agents handle complex workflows.
• Debug tool calls and build evaluations to identify why an agent failed.
• Address the complexities of enterprise moving, including hundreds of locations and different processes across branches.
• Enjoy working directly with customers to figure out what needs to be built and shipping it.

Qualifications

• 3+ years of software engineering experience.
• Built, shipped, and maintained production software.
• Proficient in at least one modern programming language.
• Comfortable with APIs, databases, integrations, and backend systems.
• Experience building with AI, including LLM APIs and agent workflows.
• Product-minded problem solving.
• Comfortable working directly with customers.
• Strong ownership and execution skills.
• Ability to operate across technical and business contexts.
• Experience with voice AI, real-time systems, agent frameworks, or enterprise integrations is a plus.
• Experience in moving, logistics, or field services is helpful but not required.

Requirements

• Strong engineering fundamentals.
• Manage competing priorities and work independently.
• Investigate and fix issues when they arise.
• Lead technical discovery and explain complex systems clearly.
• Translate ambiguous business requirements into working software.

Benefits

• Substantial ownership over customer deployments and the evolution of our AI platform.
• Work directly with our CEO, engineering, and product leadership.

Interview Process

• Intro call
• Technical interview
• Practical AI engineering and deployment exercise
• Founder interview