[Hiring] Forward Deployed Engineer @NeuraFlash

Role Description

In this position, you will join our specialized AI acceleration team to drive compelling, client-facing Agentforce-powered engagements for users and deliver impactful business value to our clients.

• Core engagements encompass three areas:
  • Competitive bake-offs: Partnering with organizations evaluating Agentforce alongside other AI architectures, constructing dynamic agents directly within tight project cycles to incorporate feedback in real time.
  • Fast prototypes: Rapidly engineering functional proof-of-value implementations to confirm technical feasibility prior to broader deployment commitments.
  • Art-of-the-possible demos: Architecting innovative, unprompted agentic solutions to demonstrate groundbreaking platform capabilities to prospective stakeholders.
• Focus on rapid execution rather than long-term project delivery or baseline platform development.
• Lead and own the technical design, continuous tuning, and direct customer interactions to bring the client’s desired business value.
• Directly architect and execute solutions using advanced AI tooling as force multipliers.
• Based in North America, aligned directly with regional client operational schedules for real-time troubleshooting and active collaboration during client working hours.
• Opportunity to:
  • Rapidly construct agentic solutions directly within client environments, translating core requirements into functional architectures.
  • Lead recurring technical client engagements, serving as the primary touchpoint to demonstrate progress and incorporate real-time feedback.
  • Connect technical delivery directly to strategic business metrics.
  • Proactively identify delivery bottlenecks and raise visibility early to maintain velocity against aggressive milestone schedules.
  • Perform real-time troubleshooting and optimization under tight timeframes.
  • Deliver authoritative live interactive demonstrations featuring complex Agentforce solutions.
  • Convert technical insights into reusable solution accelerators and internal knowledge bases.

Qualifications

• 4+ years executing technical solutions, consulting, or solution engineering in client-facing environments.
• 2+ years hands-on experience building with Agentforce, Service Cloud, or comparable agentic AI architectures.
• Active Salesforce accreditations, including Agentforce Specialist, Platform Developer I, or System Administrator credentials.
• Ability to perform rapid prototyping and real-time troubleshooting.
• Strong grasp of enterprise architectural principles.
• Skill in translating complex technical trade-offs into executive-level business impact.
• Commitment to leveraging modern AI tooling to multiply efficiency.
• Comfort operating within rapid, evolving environments.

Requirements

• Demonstrated background leading fast-paced competitive bake-offs, proof-of-value prototypes, or pre-sales engagements within the AI landscape.
• Deep expertise in telephony and voice integration platforms such as Service Cloud Voice, Amazon Connect, Genesys, or NICE.
• Familiarity with broader agentic ecosystems like Amazon Bedrock, Google Vertex AI, or contemporary LLM orchestration frameworks.
• Background with modern enterprise data architectures including Salesforce Data 360, Snowflake, Databricks, or BigQuery.

Benefits

• Remote & In-Person: Work from HQ in Massachusetts, regional hubs, or remotely while staying connected as one team.
• Travel: Anticipated travel commitment of up to 25% for certain roles.
• Flexibility: Culture of trust and understanding regarding work hours.
• Collaboration: Open communication with the executive team and opportunities for feedback.
• Celebrate Often: Regular team events and celebrations.