[Hiring] Forward Deployed Engineer @Level AI

Role Description

As a Forward Deployed Engineer - Agents, you will lead the end-to-end implementation of AI Virtual Agents and CX automation workflows for customers. This is a highly technical, customer-facing role where you will translate business requirements into production-ready agent deployments that drive measurable impact — including containment, resolution speed, customer satisfaction, and operational efficiency. You will partner with customers and internal teams to define success, execute builds, and influence the evolution of Level AI’s agentic platform based on real-world needs. This role is ideal for someone who thrives in fast-moving environments, enjoys shipping customer-facing technical solutions, and balances hands-on execution with structured problem-solving.

• Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
• Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.
• Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.
• Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms).
• Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.
• Translate customer needs into clear implementation plans and documentation.
• Run tight feedback loops with Engineering and Product to improve platform capabilities.
• Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments.

Qualifications

• 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar).
• Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end.
• Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.
• Ability to communicate with senior technical stakeholders and translate requirements into execution plans.
• Comfortable operating in fast-moving, ambiguous environments.
• Comfortable working in EST hours (3:30 AM IST).

Requirements

• Experience building with LLMs or AI agents (prompting, evaluation, guardrails, workflow design).
• Experience integrating enterprise SaaS systems (CRM, ticketing, data pipelines) with attention to security and compliance.
• Computer Science, Engineering, or Math degree (or equivalent experience).
• Strong product instincts - ability to define success metrics and contribute customer insights to product evolution.