[Hiring] Forward Deployed Engineer @Sweed

Role Description

The Forward Deployed Engineering (FDE) team ensures seamless client onboarding and integration within Sweed’s ecosystem. This role sits within our technical support team and is critical to our implementation process — the person in this seat will play a key part in helping us hit our end-of-year goal.

• ETL — Extract, Transform, Load — is how a client’s existing data (inventory, customer records, transaction history) gets pulled from their old system, reshaped to fit Sweed’s data model, and loaded cleanly into their new environment.
• Day-to-day, the critical elements of this role include:
• Starting the day in a stand-up — sharing what you're working on, flagging blockers, and hearing what the rest of the team is tackling.
• Managing an active queue of implementation tickets and projects, moving each forward against its deadline.
• Following and helping establish SOPs and checks-and-balances on every migration and ETL job — accuracy and repeatability matter as much as speed.
• Communicating proactively the moment something looks off-track — challenges and revised timelines get flagged before they become surprises.
• Jumping into emergencies when something breaks during or after hours — triage, stabilize, and keep stakeholders updated until it's resolved.

Qualifications

• 2+ years in a technical implementation, integration, or data engineering role — SaaS platform experience strongly preferred.
• Hands-on experience managing a queue of tickets and projects concurrently, each with its own deadline.
• Comfortable following documented SOPs and quality checks — and speaking up when a process needs to change.
• Strong technical acumen — you can troubleshoot a data or configuration issue methodically, not just escalate it.
• A track record of clear, proactive communication when timelines or challenges shift.
• Resilience and self-reflection — you can own a mistake, explain what happened, and adjust so it doesn't repeat.
• Experience in a highly regulated, precision-critical data environment (healthcare, military/defense, or similar) is a strong plus.
• Experience leading, mentoring, or coordinating the work of others — this role carries team lead responsibilities alongside your own implementation queue.
• A technical project manager by trait — you naturally break work into steps, track status without being asked, and keep things moving to completion even when the scope is ambiguous.

Requirements

• Experience with data analysis, transformation, and ETL/data migration processes — experience with POS, retail, or other transactional data is a plus.
• Well-versed in inventory, customer, and catalog data.
• Ability to identify technical requirements and consult clients on integration with 3rd party platforms.
• Programming proficiency in Python (required, intermediate level or above) and SQL.
• Experience working with REST APIs, JSON, and CSV/DataFrame manipulation.
• Highly organized, with a consistent track record of meeting deadlines.
• Collaborative — works effectively across implementation, support, and product teams to keep launches on track.
• Comfortable owning documentation — you can create and maintain the SOPs your team runs on, not just follow them.
• Able to keep cross-functional stakeholders aligned on project status, movement, and hurdles — you're the one others look to for the real picture.
• Strong verbal English communication skills — ability to lead client meetings and explain technical concepts clearly.
• Comfort working in US time zones and participating in regular client-facing meetings (e.g. finance syncs).
• Nice to have: experience with POS data migrations, Airflow, AWS S3, Metrc or other track-and-trace systems, or experience working in a product or implementation team at a SaaS company, especially in cannabis tech or adjacent industries.
• Data migration experience in healthcare or military/defense environments, where precision and compliance are non-negotiable, is equally relevant.

Benefits

• Competitive base salary.
• Medical, dental, vision, and additional health insurance options.
• Paid parental leave.
• Generous PTO and paid company-observed holidays.
• Real ownership of high-impact work.
• A path to grow — we're building out a structured implementation org and promoting from within.