[Hiring] Forward Deployed Engineer @Sur

Role Description

As the Forward Deployed Engineer you will be serving as a key technical contributor at the intersection of engineering and customer success. In this role, you’ll translate complex technical requirements into high-performing solutions that drive measurable results for ecommerce clients, working closely with merchant teams to integrate, optimize, and troubleshoot across diverse web platforms. This position is highly hands-on and involves managing the technical lifecycle from onboarding through optimization.

• Focus on debugging JavaScript, writing and refining transform scripts, configuring caching rules, and diagnosing complex CDN behaviors across Shopify, Salesforce Commerce Cloud (SFCC), and other custom storefront environments.
• Ensure efficient site performance and stability while supporting continuous improvement across client deployments.

• Develop, review, and debug code running at the edge to optimize caching, localization, and device performance.
• Monitor client implementations to identify and resolve technical anomalies rapidly.
• Use browser DevTools, diagnostic tools, and internal APIs to analyze and correct latency or personalization challenges in real-time production environments.
• Serve as the primary technical contact for assigned merchant accounts, ensuring smooth communication and resolution of any engineering issues.
• Create documentation, tools, and processes that make onboarding and technical support more efficient.
• Provide insights to the product team based on field experience to guide feature enhancements and roadmap decisions.

Qualifications

• 2–5 years of hands-on experience in a technical or customer-facing engineering role (such as solutions engineering, forward deployed engineering, or full stack development).
• Strong proficiency in JavaScript and familiarity with browser-based debugging.
• Working knowledge of web fundamentals including HTTP, caching headers, CDNs, DNS, and rendering performance.
• Experience with Shopify (Liquid, Hydrogen, or headless builds) preferred; SFCC or other enterprise commerce platforms are a plus.
• Ability to manage issues in live production environments with composure and clear problem-solving methodology.
• Effective communication skills suited for both technical and non-technical audiences.

Requirements

• Experience with edge computing platforms such as Cloudflare Workers or similar.
• Understanding of web experimentation and A/B testing frameworks.
• Familiarity with ecommerce optimization metrics such as Core Web Vitals, LCP, and TTFB.
• Collaborative experience working within GitHub-managed engineering workflows.

Benefits

• $4,000 - $6,000 USD/month
• PTO
• Fully remote work environment