[Hiring] Director, Software Engineering – Network Automation and AI Solutions @Zayo Group

Role Description

Zayo is seeking a highly strategic and technically accomplished Director, Software Engineering – Network Automation and AI Solutions to lead the transformation of how we design, engineer, operate, and support our network infrastructure through automation, artificial intelligence, advanced analytics, and modern software engineering practices.

This leader will be responsible for defining and executing the technology strategy across:

• Network automation
• OSS platforms
• Operational tooling
• AI-enabled engineering workflows
• Network correlation
• Inventory management
• Ticketing integration
• Network triage systems

The Director will provide architectural leadership and technical direction for software engineering teams developing scalable solutions that improve operational efficiency, service quality, and customer experience across Zayo's network operations and engineering organizations.

The ideal candidate combines deep telecommunications and network operations expertise with modern software engineering leadership, leveraging AI, automation, and orchestration technologies to accelerate delivery, reduce operational complexity, and enable a more proactive and intelligent network operating model.

Qualifications

• Bachelor’s degree in Computer Science, Software Engineering, Information Systems, Telecommunications, or a related field; equivalent experience will be considered.
• Minimum of twelve (12) years of experience in software engineering, network automation, OSS development, network operations, or related technical disciplines.
• Minimum of five (5) years of engineering leadership experience managing software development or automation teams.
• Hands-on experience with Cisco Crosswork Network Controller (CNC) and Cisco Network Services Orchestrator (NSO), including network automation, orchestration, and service lifecycle management.
• Proven experience leading large-scale automation and operational transformation initiatives.
• Strong expertise in software architecture, distributed systems, and enterprise application development.
• Hands-on experience with Python, JavaScript, and modern development frameworks.
• Experience designing and implementing AI-enabled automation solutions in production environments.
• Strong knowledge of networking fundamentals including TCP/IP, DNS, SSL, HTTP(S), SSH, routing, switching, and network management principles.
• Experience with network monitoring and management technologies including SNMP, Syslog, telemetry, and event management systems.
• Exceptional analytical, problem-solving, communication, and organizational leadership skills.

Requirements

• Telecommunications, fiber network, carrier, or large-scale infrastructure industry experience.
• Experience with IBM/Tivoli Netcool, ServiceNow, Salesforce, Splunk, or similar OSS and operational platforms.
• Knowledge of network inventory, service assurance, fault management, and operational support systems.
• Experience with LLMs, prompt engineering, AI orchestration frameworks, agent-based architectures, and enterprise AI adoption strategies.
• Familiarity with cloud-native architectures, APIs, microservices, and modern integration platforms.
• Experience building AI governance frameworks and responsible AI operating models.
• Knowledge of network engineering, service delivery, and customer-facing operational processes.

Benefits

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave