[Hiring] Director, AI Product Development @CentralReach

Role Description

The Principal Software Engineer, AI Applications is the senior-most engineer on the AI team and sets the technical bar for how AI-powered product experiences are designed, built, evaluated, and operated. This role is hands-on and deeply engaged across the early stages of development of AI applications, from early prototypes and pilots through production hardening and scale.

• Partner closely with AI product builders, Product organization leaders, and DevOps to translate customer problems into reliable AI features that integrate seamlessly with CentralReach’s core workflows.
• Establish engineering standards for AI application development: evaluation and quality thresholds, observability, guardrails, and performance management.

Key Accountabilities

• Technical Leadership & Engineering Excellence
  • Serve as the technical lead for AI application development within the AI Foundry, setting standards for code quality, architecture, and delivery.
  • Lead by doing: design and implement core AI application components, critical services, and integration layers.
  • Mentor AI engineers; raise the bar on engineering rigor and AI-specific best practices.
  • Establish quality thresholds and release criteria (accuracy, latency, reliability, cost, and user trust).
  • Design safeguards and “safe failure modes”: fallback behaviors, confidence thresholds, user controls, content filtering, and transparency patterns.
• AI Application Development (Hands-On)
  • Build AI-powered product capabilities end-to-end (service + workflow integration + instrumentation), including LLM-enabled workflows, RAG, summarization, classification, and automation patterns.
  • Build and maintain shared libraries/components for AI application development (prompt/tooling patterns, service templates, evaluation utilities, safety layers).
  • Own technical readiness for production: reliability, observability, performance tuning, and incident response preparedness.
  • Collaborate with platform Engineering and DevOps to ensure CI/CD and environment consistency, scaling strategies, cost controls for inference, and secrets management and secure data handling.
• Cross-Functional Delivery & Integration
  • Partner tightly with AI product builders and workflow Product owners to translate validated prototypes into production implementations.
  • Collaborate with core engineering teams to integrate AI capabilities into CentralReach’s main platforms.
• Strategic Direction & Innovation
  • Identify and prioritize foundational investments that increase delivery velocity and reduce long-term maintenance: reusable components, platform primitives, and standardized patterns.
  • Evaluate build vs. buy decisions for AI tooling and recommend approaches aligned to CR constraints.
  • Stay current with AI application engineering practices and help translate emerging techniques into safe, valuable product capabilities.

Qualifications

• Bachelor's degree or equivalent work experience
• 10+ years of professional software engineering experience, with principal-level scope and demonstrated technical leadership
• Strong experience building and operating production distributed systems and backend services
• Demonstrated hands-on experience delivering AI/ML-powered product features (LLMs and/or traditional ML), including evaluation and monitoring
• Experience with retrieval systems and search relevance (RAG, embeddings, indexing, ranking, evaluation)
• Strong system design skills: APIs, data flows, integration patterns, performance and reliability tradeoffs
• Experience with observability and operational excellence (logging, metrics, tracing, alerting, incident response)
• Ability to communicate technical concepts clearly to product, design, and executive stakeholders
• Experience in a healthcare SaaS environment
• Familiarity with multi-tenant architectures and enterprise access control models
• Experience building internal platforms/tooling that improve developer experience and standardize best practices

Benefits

• Competitive compensation
• Comprehensive health benefits
• Generous PTO
• 401(k) matching
• Paid parental leave
• Hybrid work schedules
• Career development support
• Wellness programs
• Opportunities to give back through CR Cares™, our community engagement initiative

Company Description

CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. Trusted by more than 200,000 users, we enable therapy providers, educators, and employers to scale the way they deliver ABA and related therapies with innovative technology, market-leading industry expertise, and world-class customer satisfaction.