[Hiring] Digital Implementation Specialist II @GreenSlate

Role Description

At GreenSlate, we build powerful, highly configurable software that powers some of the most complex productions in the entertainment industry. We’re looking for a technically sharp, process-driven individual who thrives on setting up and configuring complex systems to join our Implementation team. As a Digital Implementation Specialist II, you’ll spend most of your time executing continuous, high-volume project setups and configuring our platform to meet each production’s unique requirements. This role is for someone who loves working inside sophisticated software, mastering its full range of customization options, and delivering precise, accurate setups at scale. If you’re energized by technical problem-solving and the satisfaction of a perfectly configured project, this role is for you.

This role is remote within the United States; candidates must be located in the Pacific Time Zone.

Qualifications

• Bachelor's degree
• Experience with complex, configurable software platforms (e.g., ERP, payroll, accounting, project management, or production systems): 3+ years
• Software implementation/Project Onboarding: 1+ years
• Strong written communication skills; you can translate technical setup details clearly and concisely in written form
• Knowledge of production workflows and accounting basics is a plus!

Requirements

• Execute a high volume of complex, multi-layered software project setups and configurations based on each production’s unique requirements
• Manage inbound setup requests and written support tickets, prioritizing accuracy and throughput across concurrent projects
• Utilize Asana checklists and follow protocols for each project setup
• Transfer/escalate issues to other team members as required
• Utilize the Intercom ticketing system to track, organize, and complete setup requests efficiently
• Submit software development requests and bugs to development on behalf of users
• Train and provide ongoing support to new Implementation Specialists to assist with setups
• Assist with planning and coordinating user communications as necessary
• Occasionally support Technical Account Management by providing technical input on setup accuracy; primary client-facing communication is handled by account managers
• Partner with the Digital Project Manager on internal audits and project checklists to maintain setup quality and consistency across the platform

Benefits

• Compensation that reflects your value: Competitive salary packages tailored to your experience with opportunities for regular reviews and raises
• Comprehensive Benefits: Benefits that go beyond the basics, including a matching 401(k), Employee Assistance Program/mental health support, accident insurance, wellness discounts and perks through the Holisticly platform
• Full-Time Remote Flexibility: Enjoy working remotely with all the tools and support needed to stay connected and productive
• Impactful Work: Be part of projects that make a difference in the entertainment industry, with a direct influence on shaping our future and making tangible change
• A Thriving, Collaborative Culture: Join a team that values open communication and creativity. Quality, Urgency, Innovation, Service and Collaboration drive everything we do

Salary Range

$65K to $72K