[Hiring] Developer Relations Engineer @LogicGate

Role Description

We’re looking for a Developer Relations Engineer who will become a true subject-matter expert in all things relating to LogicGate’s REST API, helping customers’ engineering teams build reliable, scalable integrations between their 3rd party applications and our GRC platform. This is a hands-on, highly technical, customer-facing role where you will answer inquiries, build example requests, and hop on calls as needed to ensure customers get the results they’re looking for.

What You’ll Do

• API Expertise & Customer Guidance
  • Become the go-to authority on our API, schemas, data relationships, and webhook/event behavior.
  • Guide customers through:
    • Authentication
    • How to call endpoints, and which endpoints to call based on the customer use case
    • How to structure payloads
    • How to get the exact data they need
    • How to push updates into the platform
  • Provide step-by-step support via email or live calls for external developers building custom integrations.
  • Occasionally perform demos to customers and prospects showcasing LogicGate’s API.
  • Gather feedback from customers and create stories for our Product Team.
• Troubleshooting & Diagnostics
  • Review payloads, headers, logs, and webhook events to identify the root cause of issues.
  • Reproduce customer problems by running sample queries and crafting test payloads.
  • Provide clear explanations, fixes, and example working requests.
  • Escalate complex API issues or enhancements to Engineering with concise technical detail.
• Content & Tools
  • Produce practical developer assets including:
    • cURL and Python examples
    • Postman collections
    • Help Center articles and API release notes
    • Integration walkthroughs and short video guides
  • Maintain and improve our API-facing content based on recurring customer questions.
• Internal Collaboration
  • Work closely with Engineering to report bugs, propose API improvements, and validate edge cases.
  • Collaborate with Product, Support, and Customer Success to ensure a smooth integration experience for enterprise customers with SLAs.

Qualifications

• 5+ years experience supporting developers through API integrations.
• Deep understanding of REST APIs, JSON format, authentication methods, and webhooks.
• Ability to read, write, and debug sample code (Python, cURL, or similar).
• Strong troubleshooting skills with the ability to quickly analyze payloads, requests, and error responses.
• Excellent communication skills for explaining technical concepts clearly and confidently.
• Familiarity with Postman, Swagger, JIRA, integration architecture, and SIEM tools like Datadog.
• Proficiency in written communication platforms such as Zendesk, WordPress, or equivalent tools.
• Previous experience building integrations to various 3rd party software applications.

Requirements

• The anticipated base salary range for the role is $100,000 - $150,000 per year + variable + equity + benefits.
• Actual salaries may vary and will be based on factors, such as the candidate's qualifications, skills, competencies, and proficiency for the role.
• Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested.

Benefits

• Competitive salary and variable compensation plans.
• Equity options and flexible health and wellness benefits.
• Generous PTO, Annual Company Holidays, Health Days, and Summer Fridays.
• Support for employees' growth and development through informal and formal programs and activities, including access to LinkedIn Learning, regular People Leader training, and our internal Mentorship Program.

Company Description

LogicGate® is a global leader in Governance, Risk, and Compliance (GRC) solutions, with a mission to deliver the software and capabilities enterprises and their people need to understand and manage their risks and transform them into strategic opportunities.