[Hiring] Developer - KORE.ai @Simple Solutions

Role Description

We are seeking an experienced Developer proficient in KORE.ai to join our technology team. This role requires strong programming skills in Java, Python, or Node.js, alongside expertise in developing and deploying chatbots and voice bots. The ideal candidate will have a solid understanding of conversational AI, AI/NLP/ML technologies, and experience with scalable, high-availability platforms.

• Design, develop, and implement scalable chatbot and voice bot solutions using the KORE.ai platform.
• Utilize Java, Python, or Node.js for backend development and server-side programming.
• Create and manage data storage solutions with JSON, Redis, or MongoDB.
• Develop real-time interactions using Web Sockets.
• Demonstrate expertise in building and maintaining high-availability, mission-critical platforms.
• Apply knowledge of AI, NLP, and ML to enhance chatbot functionalities.
• Leverage experience with web services, including REST and SOAP.
• Utilize knowledge of Linux/Unix environments and cloud platforms (AWS, GCP, or Azure).
• Design and architect chatbot and voicebot solutions, ensuring alignment with business requirements.
• Lead technical design sessions and collaborate with cross-functional teams, including developers, UX designers, data analysts, and product owners.
• Implement a build-once/deploy-multiple strategy for bots across various platforms (chat, voice, agent assist).
• Troubleshoot and resolve errors in the KORE.ai environment.
• Optimize chatbot performance and ensure robust, scalable solutions.
• Translate business requirements into effective bot dialog flows using KORE.ai's features.
• Contribute to UI-side development with technologies such as JavaScript, Angular.js, React.js, or Vue.js.

Qualifications

• Minimum 4 years of hands-on experience with KORE.ai, SmartAssist, IVR technologies, Java, JavaScript, and Python.
• Strong background in conversational AI platforms and chatbot development.
• Experience with Node.js for chatbot backend technology.
• Proven ability to design and implement scalable solutions and troubleshoot complex issues.
• Solid understanding of code documentation and handover processes.
• Bachelor’s degree in Computer Science or a related field.

Requirements

• Explain your experience and background.
• Working on AI Related software and other RPA/Agentic software.
• Database connections.
• Working on multiple VM's.
• Biggest task and complex task and how you implemented it.
• API work you have done and rate yourself.
• Admin access and installation of RPA agents on machines.
• How you would handle 1000s of records in Excel and database and how do you implement it.
• Mostly follow-up questions would be what you answer.

Benefits