[Hiring] Database Reliability Engineer @PointClickCare

Role Description

The Database Reliability Engineer (DBRE) is responsible for managing, building, maintaining, monitoring, and troubleshooting the cloud-based database infrastructure that our mission-critical SaaS application runs on. The DBRE role is also responsible for improving processes through automation and coding to reduce toil. They will work closely with Engineering and SRE teams to support new products that require database support.

Key Responsibilities

• Work on observability of relevant database metrics and make sure desired database objectives are met.
• Work with the DBA team to understand areas of operational toil and implement automations/processes to help manage PCC's database systems at scale.
• Implement a data-driven approach to performance and availability improvements across database platforms.
• Provide database support to Engineering and SRE teams, including database migrations, query performance, and schema/design improvements.
• Work on database operational workload, performance troubleshooting, and root-cause analysis.
• Help standardize database configurations, deployment patterns, and operational processes across SQL Server and PostgreSQL platforms.
• Manage and prioritize operational tickets, incidents, service requests, and database maintenance activities.

Qualifications

• 3+ years of experience working with relational database systems.
• 1+ year working in a Database / SRE / Engineering-related role.
• SQL Server or PostgreSQL experience preferred; other DBMS is nice to have.
• Hands-on experience with SQL Server or PostgreSQL administration, performance tuning, replication, high availability, and disaster recovery.
• Experience working in the cloud (AWS, GCP, or Azure — Azure preferred).
• Experience working with IaC tools such as Ansible and Terraform.
• Coding / Automation experience with languages such as PowerShell, C#, SQL, Python, and Go.
• Experience working with source control systems such as Git.
• Experience working with large databases (1+ TB) and managing large database environments is a plus.
• Additional experience with tools/systems such as Jira, Confluence, Grafana, ClickHouse, and various NoSQL databases is a plus.
• Experience working with AI tools, technologies, or AI-assisted development and automation is a plus.
• University or college education in Database Management, Software Engineering, or a related field.
• Some on-call or after-hours work will be required.

Requirements

• $103,400 - $129,300 a year.
• Base salary is one of the many components that make up our total rewards package.
• The CAD base salary range for this position is $103,400-129,300 + bonus + equity + benefits.
• Salary ranges are determined by job and level.
• Individual compensation is determined by job-related skills and knowledge, relevant experience, and/or work location.

Benefits

• Benefits starting from Day 1!
• Retirement Plan Matching.
• Flexible Paid Time Off.
• Wellness Support Programs and Resources.
• Parental & Caregiver Leaves.
• Fertility & Adoption Support.
• Continuous Development Support Program.
• Employee Assistance Program.
• Allyship and Inclusion Communities.
• Employee Recognition … and more!