[Hiring] D365 F&O Support Specialist @Morgan Advanced Materials

Role Description

We are seeking a skilled and motivated D365 F&O Support Specialist with a strong background in warehouse, supply chain, and production modules. The ideal candidate will provide comprehensive support across Microsoft Dynamics 365 Finance and Operations (F&O), with a particular focus on operational processes and troubleshooting in manufacturing and distribution environments.

• Deliver first and second-line support for D365 F&O, particularly in Warehouse Management, Inventory, Procurement, Production Control, and Supply Chain modules.
• Diagnose and resolve functional and technical issues, collaborating with IT and business teams for timely solutions.
• Guide end-users on system navigation, functionality, and best practices, emphasizing operational roles.
• Monitor system performance and proactively address issues in supply chain and production workflows.
• Ensure quality of releases (fixes, upgrades, enhancements) through rigorous testing and environment management.
• Log, track, and manage incidents using a ticketing system.
• Maintain detailed records of issues, resolutions, and process flows.
• Create and deliver training materials for new systems/processes using Click Learn.
• Work closely with IT, operations, and planning teams to ensure seamless integration and process alignment.
• Support system updates and enhancements with minimal operational disruption.
• Demonstrate strong end-to-end knowledge of manufacturing and distribution processes, including material flow, production scheduling, and inventory control.
• Understand upstream/downstream impacts of process changes across departments.
• Review and escalate process design changes, partnering with business leaders for improvements.
• Build strong relationships with key users and stakeholders to ensure effective feedback loops.
• Provide hyper-care and stabilization support following deployments.
• Identify and drive opportunities for process optimization and system enhancements.

Qualifications

• 4–5 years supporting D365 F&O, with hands-on experience in manufacturing, supply chain, and production modules.
• Proven experience in a multinational manufacturing environment.
• Proficiency in D365 F&O and understanding of integrations/ISVs.
• Strong understanding of manufacturing and supply chain processes and their financial impact.
• Excellent problem-solving and troubleshooting capabilities.
• Exceptional verbal and written communication skills; ability to engage end-users and stakeholders effectively.
• Bachelor’s degree in Supply Chain, Manufacturing, Information Technology, or related field.
• Microsoft Dynamics 365 certifications in SCM or Manufacturing modules preferred.
• Collaborative mindset with a customer-first approach.
• Ability to troubleshoot, 1st line/2nd line support.
• Italian preferable.

Company Description

Morgan Advanced Materials is a business rich in history and innovation. Founded in the UK in 1856, we have grown into a global organisation with 70 sites in 18 countries. Our model to serve our customers where they need us has led to a diversified product range using our unparalleled expertise in ceramic and carbon materials, which we exploit to solve difficult problems for our customers across a diverse range of markets.

We are a purpose driven organisation. Our purpose is to use advanced materials to make the world more sustainable and to improve the quality of life. We deliver on that purpose through the products that we make, and the way that we make them.

We help our customers push the limits of their processes and products to meet the demanding requirements they face, from higher process temperatures to higher product performance to increasing miniaturisation.

• Revenue £1,100.7m (2024)
• ~8,000 employees
• Manufacturing in 20+ countries
• Global customer portfolio
• A UK PLC with head office located in Windsor, Berkshire UK
• Listed on London Stock Exchange; Member of the FTSE 250 Index