[Hiring] D365 CE, Client Services - Senior Technical Consultant @Argano

Role Description

Provide senior-level technical leadership and support to Argano’s customers who are running Microsoft D365 CE and Power platform. The Senior Technical Consultant, Client Services is responsible for:

• Providing technical support and training to customers
• Debugging reported issues
• Providing technical best practices information to functional resources and support leads
• Performing performance optimization
• Managing customer’s releases, code, and environments
• Writing technical documentation
• Developing enhancements and integrations as per specifications in Functional Design Documentation (FDD)

Qualifications

• Five (5) + years of experience working in Microsoft Dynamics 365 CE
• Experience building, maintaining and troubleshooting Power Automate Flows
• Working knowledge of Power Platform, Azure, Azure Data Factory and other related technologies
• Strong knowledge of LifeCycle Services (LCS), Power Platform Admin Center (PPAC) and Azure DevOps (ADO)
• Solid grasp of migration, integration, D365 line of business application capabilities and CE technical and functional capabilities
• Strong knowledge of dual write and Dynamics 365 integration approaches
• Bachelor’s degree in information systems management, Computer Science, or related experience
• Proven ability to work with, and contribute to, a virtual team of functional/technical consultants
• Possess adequate knowledge of functional business processes
• Strong analytical and problem-solving skills
• Strong interpersonal and communication skills
• Highly motivated, self-starter with the ability to take ownership of tasks
• Effective multitasker who can work on a variety of issues at the same time

Requirements

• Demonstrated ability to work in a constantly changing environment with limited direction
• Ability to ‘get things done’ across the breadth of own organization
• Familiar with Agile and waterfall implementation methodology
• Experience working with a multicultural and/or multilingual team across several time zones
• Strong functional knowledge of Microsoft Dynamics 365 CE Sales, Service, Field Service and related applications, including current certifications

Key Responsibilities

• Troubleshoot and resolve technical support issues at the senior level within the given SLA’s minimizing the business disruption for Clients
• Work with support lead and functional consultant to ensure progression and resolution of open support tickets
• Estimate and develop modifications from customer’s enhancement requests
• Possess adequate knowledge of functional business processes to provide best practice and design approach guidance
• Maintain comprehensive documentation of support cases, resolutions, and customizations
• Keep abreast of the latest D365 updates, patches, and emerging features
• Maintain and improve Argano’s client care team’s knowledge base
• Assist with implementation project work as required
• Mentor junior team members
• Should be open to work in different shifts (time zones) as needed

Company Description

Argano is the first of its kind: a digital consultancy totally immersed in high-performance operations. We steward enterprises through ever-evolving markets, empowering them with transformative strategies and technologies to exceed customer expectations, unlock commercial innovation, and drive optimal efficiency and growth.

Argano is an equal-opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.