[Hiring] CX Forward Deployed Engineer @GitLab

Role Description

As a Staff Forward Deployed Engineer at GitLab, you will work at the intersection of customer outcomes, product direction, and hands-on engineering. This role is focused on strategic accounts in the APJ region, where you will help customers adopt GitLab and the GitLab Duo Agent Platform in complex enterprise environments, including self-managed, regulated, and constrained deployments.

• Guide deep technical discovery, design practical adoption paths, and build reusable solutions.
• Help customers move from early platform use into broader CI/CD, security, compliance, and AI-enabled workflows.
• Create durable technical assets, shape architecture patterns, and influence upstream product and engineering decisions.
• Reduce time to value for strategic customers while improving how GitLab scales adoption across similar environments.

Some examples of our projects:

• Building a regulated-environment deployment accelerator for GitLab Duo Agent Platform in self-managed or constrained environments.
• Authoring reusable reference architectures for AI Gateway, identity, runners, network boundaries, model connectivity, and governance controls.

Qualifications

• Experience in software engineering, platform architecture, forward deployed engineering, technical consulting, or similar customer-facing engineering roles.
• Strong software engineering fundamentals, including the ability to read, reason about, and contribute to production systems, ideally with experience in Ruby on Rails and/or Go.
• Strong systems design and software architecture skills, with experience evaluating APIs, asynchronous workflows, CI/CD systems, security boundaries, scalability, and operational tradeoffs.
• Hands-on experience with GitLab CI/CD, pipeline design, YAML, runners, and GitLab APIs.
• Experience with infrastructure as code and enterprise deployment tooling such as Terraform, Ansible, Helm, or similar approaches.
• Working knowledge of large language models, agentic patterns, tool orchestration, and the practical limits of AI systems in production environments.
• A track record of creating reusable technical assets that outlive a single engagement.
• Strong written and verbal communication skills for technical design and architecture guidance.
• Comfort leading conversations with senior stakeholders across security, compliance, engineering, platform, and business teams, especially in ambiguous enterprise environments.

Requirements

• Travel as needed for strategic customer engagements, architecture workshops, and team coordination, with expected travel up to 50%.

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support