[Hiring] Customer-Facing Product Engineer @Ascertain

Role Description

As a Customer-Facing Product Engineer at Ascertain, you are a full-stack engineer responsible for building and shipping production systems that power real-world healthcare workflows.

• Design and build software that works in complex healthcare environments, integrating systems and extending workflows.
• Translate customer workflows into production-grade systems through direct engagement.
• Write code, build integrations, and ship features end-to-end.
• Identify patterns across customers and feed them back into the core product for scalable solutions.

This role is remote in the USA with occasional customer travel (~10–20%).

Qualifications

• Strong English language and communication skills.
• Proven experience working directly with customers or external stakeholders in a technical capacity.
• 4+ years of experience as a software engineer, with a track record of shipping production systems end-to-end.
• Strong full-stack experience (Python experience is a must, FastAPI, and TypeScript preferred).
• Strong programming skills with experience building or integrating with external APIs, third-party systems, or imperfect data sources.
• Experience working at the intersection of product and engineering, translating real-world needs into scalable technical solutions.
• Proven ability to manage complexity and context-switch across multiple workstreams without losing momentum or detail.
• Startup experience preferred.

Requirements

• A strong sense of ownership: responsibility for outcomes, not just tasks.
• Comfort working in ambiguous, evolving environments, creating structure where none exists.
• Thoughtful technical judgment, knowing when to move quickly and when to invest in durability, reuse, or productization.
• A collaborative mindset and low ego, comfortable partnering across Product, Engineering, Sales, and Customer teams.
• A customer-oriented mindset grounded in real experience working directly with users.
• Interest in helping build something bigger than individual contributions, including shaping playbooks and taking on leadership over time.

Benefits

• Make a real difference: Your work will directly impact healthcare organizations and improve patient care.
• Join Ascertain in transforming healthcare with AI!