[Hiring] CRM Application Engineer @lastminute.com

Role Description

We are looking for a CRM Application Engineer to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about technology and product development, and enjoy working in a fast-paced, international environment, keep reading, you might be the perfect fit for this role.

• Job Title: CRM Application Engineer
• Working model: Remote
• Team: You will join the CRM and Channels team within the Technology department
• Level: Professional
• Location: Remote European Union (or On-Site in Chiasso, Switzerland)
• Contract: Permanent – Full time (36h/week)
• Travel time required: Available to make short and sporadic trips abroad

What your impact will be:

• Oversee the strategic growth and optimization of our CRM landscape.
• Ensure that internal and external customer service teams utilize data and automated workflows to deliver a superior experience for our travellers.
• Serve as the primary link between business units and technical delivery teams for CRM initiatives.
• Translate high-level business goals into functional technical specifications and process enhancements.
• Manage the configuration, maintenance, and integration of core CRM tools and automated sequences.
• Uphold rigorous standards for data integrity and system reliability across every customer touchpoint.
• Evaluate platform performance to identify and execute on continuous improvement opportunities.
• Partner with cross-departmental teams to implement new functionalities and complex system integrations.
• Direct incident management efforts, including root-cause investigations and the resolution of technical hurdles.

Qualifications

• A minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator.
• Experience in managing data structures, user access, and API-driven integrations.
• Ability to align business requirements with technical feasibility and scalable solutions.
• Competence in SQL and scripting.
• Software development background: MySQL, Javascript, CSS, HTML, PHP, React.
• Good analytical capacity with a focused, data-driven approach to solving problems.
• Communication skills, particularly in explaining complex technicalities to non-experts.
• Fluent English, written and spoken.

Requirements

• Background supporting Customer Care or Customer Success departments (desirable).
• Experience within agile development frameworks (desirable).
• Experience in configuring/managing platforms like VTENext, Salesforce or Zendesk is a plus.
• Knowledge of AWS infrastructure/services and GITLAB pipelines (desirable).
• Familiarity with AI-driven service tech and advanced automation solutions (desirable).

Benefits

• An inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities).
• Shorter working week (36h as full time), with a half working day on Fridays.
• Flexible start and end of the working day, with core hours from 10:00 to 4:00 pm.
• Possibility to work from anywhere for a period of time per year defined according to local regulations.
• Fri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.
• Professional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content.
• 2 paid days off per year for volunteering purposes.
• Occasional social events to foster connections among colleagues.
• Travel industry discounts and flash exclusive staff fares.
• Support for employees through life's significant moments with leave options (e.g., parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.

Company Description

At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.