[Hiring] Clinical Systems Domain Architect - Digital Experience @Sentara Health

Role Description

This position is fully remote. We are seeking an experienced Patient & Digital Experience Domain Architect to join our Clinical Systems Domain Architecture team. This highly visible role is responsible for shaping and advancing the digital front door and end-to-end patient experience across Sentara.

• Partner closely with executive, clinical, operational, and technical leaders to design and drive a cohesive, patient-centered technology strategy that improves access, engagement, and experience.
• Focus on thoughtful architectural design across scheduling, registration, referrals, authorizations, communications, and digital engagement tools.
• Ensure solutions are intuitive, scalable, and aligned with organizational goals.

Key Responsibilities

• Lead domain-level architecture strategy for Patient and Digital Experience technologies.
• Design and drive the digital front door roadmap, focused on access, engagement, and patient experience.
• Architect seamless workflows across scheduling, registration, referrals, and authorizations.
• Provide architectural guidance for MyChart, chatbots, AI-assisted tools, and digital engagement platforms.
• Partner with executive, clinical, operational, and technical leaders to align digital experience strategy with enterprise goals.
• Serve as a contributor in Architecture Review Board (ARB) discussions related to patient-facing technologies.
• Establish standards and patterns that promote usability, accessibility, consistency, and scalability.
• Evaluate emerging technologies that improve patient self-service, communication, and personalization.

Qualifications

• Must hold at least one Epic Certification or Accreditation in one or more of the following: Prelude, Cadence, MyChart, Cheers, Campaigns.
• Strong experience in patient registration, scheduling, MyChart, and referrals/authorizations, with a focus on improving access and patient experience.
• Demonstrated ability to engage, communicate, and influence executive, clinical, operational, and technical stakeholders.
• Bachelor’s degree with 8+ years of relevant healthcare IT experience, or 10+ years without a degree.

Preferred Qualifications

• Background with Epic eMPA and prior authorization workflows.
• Experience with additional Epic digital tools such as Welcome and Interconnect.
• Demonstrated experience designing or improving digital front door capabilities.
• Familiarity with chatbots, conversational interfaces, or AI-assisted digital tools.
• Knowledge of FHIR, APIs, and interoperability patterns.
• Experience contributing to enterprise architecture governance or participating in ARB.
• Exposure to accessibility, usability, or service design principles.

Benefits

• Medical, Dental, Vision plans.
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000.
• Paid Time Off and Sick Leave.
• Paid Parental & Family Caregiver Leave.
• Emergency Backup Care.
• Long-Term, Short-Term Disability, and Critical Illness plans.
• Life Insurance.
• 401k/403B with Employer Match.
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education.
• Student Debt Pay Down – $10,000.
• Reimbursement for certifications and free access to complete CEUs and professional development.
• Pet Insurance.
• Legal Resources Plan.
• Colleagues may have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.