[Hiring] CCaaS Developer @Diverse Lynx LLC

Role Description

Responsible for developing and implementing conversational AI and customer engagement solutions using Google Customer Engagement Suite.

• Build Dialogflow CX virtual agents.
• Configure CCAI solutions.
• Develop Agent Assist functionality.
• Implement knowledge connectors and integrations.
• Create conversational workflows.
• Integrate with healthcare applications and APIs.
• Support testing and production deployment.

Qualifications

• 5+ years of application development experience.
• 2+ years of Google Contact Center/CCAI experience.
• Expertise in:
  • Dialogflow CX
  • Google Agent Assist
  • Vertex AI
  • Google Cloud Services
  • REST APIs
• Java, Python, or Node.js.

Requirements

• Contact Center migration experience.
• Healthcare payer experience.
• Conversational AI and Generative AI implementation experience.

Company Description

Diverse Lynx LLC is an Equal Opportunity Employer. All applicants and employees are evaluated without discrimination, based solely on their qualifications, ability, competence and performance.

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Our official website is www.diverselynx.com . We do not operate or authorize any other websites representing Diverse Lynx LLC.