[Hiring] Associate Director, Solutions Architect @Kyndryl

Role Description

Are you a mastermind when it comes to software architecture and design? Do you have a passion for integrating innovative SaaS solutions that are ahead of the curve? If so, we have the perfect role for you.

We are seeking an experienced IT Solution Architect to lead the design, integration, and evolution of our enterprise virtual assistant. This role will focus on the Moveworks platform as a core capability, integrating it with enterprise systems such as:

• Workday
• Concur
• ServiceNow
• Other enterprise technologies

The architect will continuously evaluate SaaS product roadmaps, adopting new platform features and AI innovations to maximize value and scalability across the environment.

As a Solution Architect, you will:

• Translate business and operational needs into secure, scalable technical architectures.
• Guide implementation strategies and ensure seamless integration across identity platforms, collaboration tools, and service management systems.
• Partner closely with IT operations, service owners, and business stakeholders to define use cases, establish governance, and drive adoption of conversational AI and automation.
• Provide technical leadership across design and delivery, including architecture reviews, solution standards, and hands-on guidance to application development and platform teams.
• Ensure consistent, enterprise-wide design principles while balancing innovation, security, and operational reliability.
• Align technical solutions with business objectives to ensure initiatives deliver measurable improvements in efficiency, support outcomes, and overall digital employee experience.

Qualifications

• Direct experience implementing or administering Moveworks, including integrations, use case design, analytics, or adoption strategies.
• Hands-on experience designing and implementing enterprise IT solutions that integrate multiple platforms and services.
• Strong experience with IT service management (ITSM) platforms, such as ServiceNow, including workflows, integrations, and service automation.
• Solid understanding of cloud architectures and integration patterns using Azure, AWS, or GCP.
• Experience integrating identity, access management, and collaboration platforms (e.g., Azure AD/Entra ID, Microsoft Teams).
• Working knowledge of APIs, web services, and event-driven architectures used to connect SaaS platforms.
• Familiarity with security, privacy, and compliance considerations in enterprise SaaS and AI solutions.
• Ability to provide technical leadership, including architecture guidance, design reviews, and solution standards.
• Excellent communication skills in English, with the ability to explain complex technical concepts to both technical and non-technical audiences.
• Experience working in large, complex enterprise environments with multiple vendors and platforms.
• Bachelor's degree.

Requirements

• Experience with DEM (Digital Experience Monitoring) endpoint tooling such as Riverbed Aternity, Nexthink or Lakeside.
• Experience with Contact Center Software such as Five9, AWS Connect, MS Dynamics, Genesys or Nice.
• Experience with other Enterprise Virtual Assistant competitors Aisera, Expressive.
• Experience driving platform adoption, value realization, and operational maturity for enterprise digital workplace solutions.
• Background in IT operations, service delivery, or employee experience initiatives.
• Experience influencing technical direction without direct authority.
• Prior ownership of platform governance, standards, or architectural roadmaps.
• The Open Group - Master Certified Architect (or equivalent).
• AWS/Azure Solutions Architect, or AI/ML certifications.

Benefits

Your career with us isn’t just a job—it’s an adventure with purpose.

• A dynamic, hybrid-friendly culture that supports your well-being and empowers you to grow.
• Be Well programs designed to support your financial, mental, physical, and social health.
• Impactful work that powers the systems our customers rely on every day.
• Access to cutting-edge learning opportunities—from certifications with Microsoft, Google, and Amazon to coaching and hands-on experiences.
• A culture that values empathy, restless learning, and a devotion to shared success.