[Hiring] Apple Client Platform Engineer @Alectrona

Role Description

You will lead professional services engagements for organizations running Apple at scale. That means designing the management platform, building the parts that do not exist yet, and telling the customer the truth about what will and will not work.

• Design, deploy, and hand over Apple management platforms: MDM, identity, patching, security tooling, and the integrations that tie them together.
• Own services engagements end to end in accordance with our company values. You scope the work, plan it, run it, document it, and close it out.
• Solve the problems that get escalated after everyone else has tried: packet captures, log spelunking, protocol-level MDM debugging, troubleshooting undocumented behavior in macOS.
• Understand software development concepts: automations, integrations against vendor APIs, custom agents, deployment tooling.
• Challenge customers when their plan will not survive production.
• Run scoping calls to uncover the business driver behind the request.
• Support our small and medium business managed services customers alongside the rest of the Alectrona team.
• Provide technical support and guidance to our managed services customers.
• Mentor other engineers and colleagues to raise the standards and help everyone learn.
• Shape new products and services.
• Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
• Adhere to the highest moral, ethical, and legal standards.
• Support and promote a positive, inclusive workplace.

Qualifications

• This is a high mid-level to senior role.
• Expert in Apple management and knows the rest of IT well enough to work across the whole stack a customer runs.
• Deep experience managing Apple devices in a variety of types of environments.
• Solid hands-on expertise in at least two enterprise Apple device management platforms.
• Command of the Apple management stack itself.
• Experience migrating fleets between platforms.

Requirements

• Familiar with more than just using basic shell scripts.
• Confidence in writing your own Shell scripts and troubleshooting code.
• Use AI to accelerate and complement your code.
• Using git, participating in code review, leveraging CI, and testing and packaging.
• Leverage APIs, webhooks, and automation workflows.
• Familiar with IP networking: TCP/IP, DNS, DHCP, routing, 802.1X, VPN, proxies, and TLS inspection.
• Supporting Platform SSO, WebAuthn, Entra ID, Okta, Google Workspace, Active Directory, SAML, OIDC, SCIM, Kerberos, and certificate authorities.
• Experience and confidence delivering paid professional services or consulting to external customers.
• Comfortably lead and train customers on implementing configuration changes.
• Explain complex technical work to people who do not share your background.
• Participate in discovery, kickoff, and project scoping calls.
• Fluent English language proficiency (required).

Education and Certifications

• Four-year degree, or the equivalent in experience and knowledge.
• Appreciated, but not required certifications: Apple Certified IT Professional, Jamf Certified Expert (400), Microsoft MD-102, CompTIA Network+ and Security+, CISSP.

Pay and Benefits

• The approximate annual compensation range for this role is $95,000 to $165,000.
• Alectrona provides benefits, including 401(k) (6% non-elective company contribution).
• Group medical, dental, vision insurance (99% paid by Alectrona).
• An unlimited vacation policy.