[Hiring] Amazon Connect Developer @Brillio

Role Description

The Lead Systems Engineer – Amazon Connect will be responsible for designing, implementing, optimizing, and supporting cloud-based contact center solutions for healthcare payer and provider environments. This role requires deep hands-on experience with Amazon Connect and related AWS services, along with the ability to translate business, operational, compliance, and patient/member experience requirements into scalable, secure, and reliable contact center solutions.

The ideal candidate will lead technical delivery across:

• Contact flows
• IVR routing
• Conversational AI
• Automation
• Integrations
• Monitoring
• Production support

This role will partner closely with business stakeholders, product owners, architects, developers, QA teams, operations, and compliance teams to modernize contact center capabilities while ensuring high availability, regulatory alignment, and operational excellence.

Qualifications

• 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.
• 3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.
• Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.
• Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
• Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.
• Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.
• Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.
• Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.
• Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.

Requirements

• Experience supporting healthcare payer, provider, pharmacy benefit management, or managed care contact center environments.
• Knowledge of HIPAA, PHI handling, PCI considerations, security controls, audit logging, and healthcare compliance expectations.
• Experience with Amazon Connect Contact Lens, Amazon Connect Cases, Customer Profiles, Amazon Q in Connect, Amazon Transcribe, Amazon Comprehend, Amazon Athena, and QuickSight.
• Experience with CRM integrations such as Salesforce, ServiceNow, Microsoft Dynamics, or custom healthcare platforms.
• Experience with automation frameworks, CI/CD pipelines, infrastructure as code, automated testing, and deployment governance.
• AWS certifications such as AWS Certified Solutions Architect, AWS Certified Developer, AWS Certified SysOps Administrator, or AWS Certified DevOps Engineer.
• Experience leading offshore/onshore delivery teams and coordinating complex releases across multiple business groups.

Benefits

• $80 - $83 an hour

Company Description

Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians", distinguishes itself through their capacity to seamlessly integrate cutting-edge digital and design thinking skills with an unwavering dedication to client satisfaction.

Brillio takes pride in its status as an employer of choice, consistently attracting the most exceptional and talented individuals due to its unwavering emphasis on contemporary, groundbreaking technologies, and exclusive digital projects. Brillio's relentless commitment to providing an exceptional experience to its Brillians and nurturing their full potential consistently garners them the Great Place to Work® certification year after year.