[Hiring] Agentforce Architect @NTT DATA Services

Role Description

We are currently seeking a Agentforce Architect to join our team in Remote, Karnātaka (IN-KA), India (IN).

Key Responsibilities

• Own end-to-end solution architecture across Agentforce, Salesforce CPQ and Revenue Cloud Advanced.
• Architect agent-assisted and agentic workflows across opportunity, configuration, pricing, quoting, contracting, ordering and revenue lifecycle processes.
• Design agent orchestration patterns, including tool/function calling, workflow delegation, multi-agent patterns, state management and memory.
• Architect integration of Agentforce with Salesforce automation, Apex, Flow, APIs, MuleSoft and external enterprise services.
• Define appropriate use of LLMs, deterministic logic, workflow engines and traditional automation, rather than defaulting all use cases to generative AI.
• Design context engineering and retrieval strategies, including structured/unstructured grounding, retrieval depth, metadata filtering and relevance optimization.
• Establish secure agent action patterns using least-privilege access, guardrails, validation, approval checkpoints and human-in-the-loop mechanisms.
• Define AI evaluation frameworks covering answer quality, grounding, hallucination, task completion, tool selection, latency and business outcomes.
• Establish observability across agent reasoning paths, actions, integration failures, token/credit consumption and operational performance.
• Assess model and platform trade-offs across quality, latency, context window, cost, privacy and enterprise constraints.
• Architect resilient action layers and transactional integration patterns for revenue processes where consistency and recoverability are critical.
• Advise programs on consumption-based economics, AI credit/token optimization and architectural approaches to control run-time cost.
• Lead architecture reviews, design authorities and technical governance across global delivery teams.
• Mentor technical architects, developers and Agentforce specialists.

Qualifications

• Salesforce Agentforce and associated agentic architecture concepts.
• Salesforce CPQ and Revenue Cloud Advanced / Revenue Lifecycle Management.
• Salesforce Sales Cloud and core platform architecture.
• Agent orchestration and tool/function calling.
• Multi-agent architectures, delegation and coordination patterns.
• Agent state, short/long-term memory and session/context management.
• MCP and agent-to-agent interoperability concepts/patterns.
• RAG, semantic/vector search, embeddings, chunking and retrieval optimization.
• Context engineering beyond basic prompt engineering.
• Evaluation frameworks and AI observability.
• AI safety, grounding, guardrails and least-privilege action design.
• LLM model selection and architectural trade-offs.
• Classic NLP concepts including intent classification, entity extraction, semantic similarity and ranking.
• Apex, Lightning Platform, Flow, APIs and enterprise integration patterns.
• Strong understanding of asynchronous processing, transaction boundaries, resiliency, retries and idempotency.
• Security architecture including sharing, CRUD/FLS, permission models and data protection.

Requirements

• 15+ years overall technology experience; 10+ years in Salesforce CPQ / Revenue Cloud architecture.
• Proven experience architecting enterprise CPQ / Quote-to-Cash implementations.
• Salesforce Application/System/Technical Architect credentials strongly preferred.
• Agentforce and Revenue Cloud-related certifications or demonstrable implementation experience.
• Experience with MuleSoft and large enterprise integration landscapes preferred.
• Ability to communicate architectural decisions to both engineering teams and senior business stakeholders.

Company Description

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.