[Hiring] Agent Engineer @Rifa AI

Role Description

An Agent Engineer owns a client's voice or chat agent in production. Not a component of it, the whole thing: the procedure it follows, the instructions that govern how it speaks, the code that connects it to the client's systems, and the tests that prove it does what the documentation says. When a client says "the bot offered a payment plan below our minimum," you're the person who works out why, fixes it, and explains the fix to the client. You'll ship changes that speak to real callers in your first two weeks.

• Own a client delivery end to end.
• Take requirements from first conversation through pilot, production, and continuous iteration as procedures change, volumes grow, and models improve.
• Engineer the agent's behavior.
• Write and maintain the instruction sets that determine what the agent says and when.
• Build the evaluation gate.
• Debug live conversations.
• Work directly with clients.

Qualifications

• 2 to 5 years building and running production systems.
• Ability to write Python that another person can read.
• Experience with async code and a relational database.
• Strong written communication skills.

Requirements

• Comfort working directly with customers to understand their needs and solve real-world problems.
• Ability to review others' work thoughtfully and debug by forming a theory and testing it.

Benefits

• Small teams per client, with real ownership.
• Peer collaboration for code review.
• Focus on transparency and trust within the team.

Example projects

• Build an intent identification layer for a voice agent.
• Extend the negotiation flow to ensure compliance with client limits.
• Grow the evaluation suite that verifies legally required disclosures.

What we work with

• Python with FastAPI, PostgreSQL, Temporal for background workflows.
• WebSockets for real-time conversations.
• Kubernetes with ArgoCD-driven GitOps deployments.

Even better

• Experience with LLM systems in production.
• Conversational AI experience, voice or chat.
• Experience in a regulated industry: finance, healthcare, insurance, collections.
• Real-time or telephony systems experience.
• Founder or founding engineer experience.

How we work

• We review all code and prefer honest communication.
• We value trust, transparency, and decisiveness.
• We strive for simplicity in systems and processes.

Our values

• Trust: We do the right thing, especially when nobody is checking.
• Transparency: We share real numbers and admit when we don't know something.
• Technically best solution: We choose what's right over what's easiest.
• Decisiveness: We decide quickly and correct course as needed.
• Simplicity: We keep things simple unless complexity is justified.