[Hiring] AEM Support Engineer @NTT DATA

Role Description

We are currently seeking an AEM Support Engineer (remote) to join our team in Toronto, Ontario (CA-ON), Canada.

In this Support Engineer role, provide technical support for Adobe Experience Manager (AEM) Sites and Assets, ensuring stability, performance, and seamless content delivery across enterprise digital platforms. The role includes:

• Troubleshooting AEM issues related to authoring, publishing, workflows, replication, dispatcher, and integrations.
• Managing incidents via ITSM tools such as ServiceNow/Remedy and following structured resolution processes.
• Monitoring AEM system health, logs, CPU/memory usage, dispatcher caching, and system performance.
• Troubleshooting performance bottlenecks across AEM Author, Publish, Dispatcher, and CDN layers.
• Optimizing dispatcher rules (caching, filters, rewrites) and performing performance tuning.
• Supporting AEM administration tasks including user/permission management, audit logs, repository checks, and OSGi configurations.
• Executing deployments, managing pipelines, and supporting Cloud Manager activities for cloud-based AEM setups.
• Performing maintenance tasks such as indexing, compaction, backups, and environment validation.
• Troubleshooting and supporting integrations with Adobe Analytics, Adobe Target, and other third-party platforms.
• Assisting AEM developers with debugging issues in components, templates, servlets, OSGi services, and workflows.
• Supporting deployments for customized AEM components and code packages.
• Providing technical assistance to content authors, marketers, and business teams using AEM Sites/Assets.
• Conducting user training and creating documentation, knowledge articles, and runbooks.
• Collaborating with cross-functional teams (DevOps, QA, Cloud Operations, AEM Developers) on issue prevention and system improvements.

Qualifications

• 8+ years of hands-on experience with AEM 6.5+ or AEM as a Cloud Service, including Sites and Assets.
• 8+ years of strong knowledge of Java, Sling, OSGi, HTL (Sightly), JCR repository structure.
• 8+ years of hands-on experience with AEM Dispatcher, Apache HTTPD, caching, load balancing, and CDN integration.
• 8+ years of hands-on experience with front-end technologies (HTML5, CSS, JavaScript) for UI troubleshooting.
• 8+ years of hands-on experience with DevOps/CI-CD tools: Git, Jenkins, Maven, Cloud Manager.

Company Description

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation.

• We are one of the world's leading AI and digital infrastructure providers.
• Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future.
• As a Global Top Employer, we have experts in more than 50 countries.
• NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.