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Software Development
Solution Engineer, Amazon Connect
@NeuraFlash
[Hiring] Solution Engineer, Amazon Connect @NeuraFlash
Mar 17, 2025 - NeuraFlash is hiring a remote Solution Engineer, Amazon Connect. 💸 Salary: unspecified. 📍Location: USA, Canada, India, Colombia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
NeuraFlash is growing and hiring a Solution Engineer! As a member of our Solution Engineering team, you’ll be heavily involved in the pre-sales process for a variety of cutting-edge technology projects primarily with Amazon Connect, and more!
- Demonstrate Amazon, Salesforce, and NeuraFlash products/assets to customers
- Lead discovery sessions, presentations, and workshops with prospects and customers
- Gather requirements for large-scale Amazon Connect and transformation projects
- Create compelling demos and deliver to customers and prospects, showcasing the power of the Amazon and Salesforce platform and the value of NeuraFlash as a Consulting Partner
- Create and modify Proposals SOW’s and create responses to RFP’s working alongside the NeuraFlash delivery team
- Help maintain and update lead management, pipeline & forecasting in Salesforce
- Be liaison between the sales and the technical team to improve efficiency in customer sales responses and product improvements
- Learn about Salesforce, Einstein, and our AI products and provide recommendations to customers and internal teams on leveraging Salesforce and AI to meet specific business needs
- Collaborate closely with delivery on project scope & estimates and execute our pre-sales process to the highest degree
- Provide customer feedback and solutions to product management to continue to advance our portfolio of AppExchange products
- Continuously ensure the highest possible level of customer experience
- Drive innovation in the areas of Amazon and Salesforce capabilities and AI in full partnership with NeuraFlash’s Amazon Connect and AI teams
Qualifications
- 2 - 3 years experience selling CRM solutions/services - preferably within Amazon Connect
- 2 - 3 years in customer facing role, preference for Pre-Sales/Solution Engineering experience
- B.S. in Computer Science, Mathematics, Engineering, or similar technical degree or equivalent experience
Requirements
- 2 - 3 years in a consulting role
- Expert understanding of contact center telephony solutions
- Solid understanding of the Salesforce Service cloud platform & architecture
- A keen interest in learning rapidly in the AI Space
- Strong customer facing skills
- Attention towards detail with great communication skills
- Team player
- Passion to succeed and drive the company forward
Benefits
- Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash Family who work remotely, we’re focused on keeping everyone connected and unified as one team.
- Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
- Flexibility: We build a culture of trust and understanding. We value good work not the hours in which you get it done.
- Collaboration: You have a voice here! Our executive team holds town halls & company meetings where they address any suggestions or questions asked.
- Celebrate Often: We take our work seriously, but we don’t take ourselves too seriously. Our teams love to have fun and celebrate together.
- Location: NeuraFlash strives to provide you with the flexibility to work in the location that makes the most sense for your lifestyle.
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada, India, Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
unspecified
|
Remote
Location
USA, Canada, India, Colombia
|
|
Job Type
unspecified
|
Posted
Mar 17, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, Canada, India, Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
