[Hiring] Services Technical Consultant @Dayforce

Role Description

The Technical consultant is a role within the Dayforce organization, focused on consulting on designing, implementing and supporting system integration between Dayforce HCM and other enterprises application using Dayforce APIs (RESTful, SOAP) and Dayforce internal Import/Export tools.

• Manage multiple project priorities simultaneously, ensuring timely and high-quality delivery.
• Actively manage service delivery, including communication with internal and external stakeholders, and escalation of risks or issues where appropriate.
• Communicate with customers in a timely and professional manner, managing and escalating client issues as necessary.
• Collaborate with clients and internal stakeholders to capture business and technical requirements for Dayforce integrations.
• Design, develop, and configure integration solutions leveraging Dayforce APIs, file-based interfaces, and middleware tools.
• Work directly with third-party vendors when needed to deliver complete solutions to clients.
• Transform customer data into Dayforce HCM-specific formats for integration purposes.
• Provide technical consulting services based on client business needs.
• Proactively propose solutions and respond to client requests by analyzing and resolving integration issues.
• Conduct end-to-end unit testing, system testing, and user acceptance testing for integrations.
• Document integration specifications, process flows, and support guides.
• Build good client relationships, be accessible and communicate regularly.
• Partner with project managers to ensure deliverables meet scope, timeline, and quality standards.
• Develop in-depth knowledge of Dayforce platform by self-learning.
• Maintain and enhance application knowledge by attending formal training, and/or self-paced materials.

Qualifications

• Bachelor’s degree in computer science, Engineering plus 3-6 years related experience.
• This is a customer facing role, it is imperative you have great written and verbal communication skills.
• Practical experience in a technical consulting role particularly within Human Capital Management (HCM) systems.
• Hands-on experience with RESTful APIs, OData, SOAP, and authentication protocols such as OAuth2 and SAML.
• Strong SQL/database skills for data validation and troubleshooting, Reporting experience, some programming ability.
• Familiarity with Dayforce data domains (HR, Payroll, Benefits, Time & Attendance).
• Advanced knowledge of and experience with Microsoft Word and Excel.
• Knowledge of the Dayforce HCM data structure and the underlying functions of Dayforce applications as they relate to the data within the database preferred.
• Excellent analytical skills, creative and critical thinking with the ability to make decisions on the job to achieve project outcomes.
• Experience in fast-paced consulting or implementation projects is highly desirable.
• Self-driven individual who is passionate about learning new cloud technologies.

Benefits

• Dayforce is fueled by the diversity of our talented employees.
• We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique.
• We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment.
• We encourage individuals to apply based on their passions.
• Dayforce encourages personal and professional growth.
• We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits.
• With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life.
• Our focus is not just on your job but on supporting you to be the best version of yourself.