[Hiring] Senior ServiceNow Developer/Architect @Appex Innovation

Role Description

This role involves supporting large-scale initiatives focused on modernizing and optimizing IT service delivery.

• Lead the design, development, and implementation of complex ServiceNow solutions and integrations.
• Serve as a subject matter expert for ServiceNow architecture, governance, and platform scalability.
• Develop and maintain custom applications, workflows, automation, and integrations following ServiceNow best practices.
• Align platform enhancements with business objectives, compliance standards, and IT service delivery goals.
• Collaborate with cross-functional stakeholders to translate business requirements into scalable technical solutions.
• Integrate ServiceNow with external systems using REST, SOAP, MID Servers, and IntegrationHub.
• Define and maintain development standards, documentation, and code repositories.
• Mentor junior developers and help mature platform development practices.
• Stay up to date on new ServiceNow releases, evaluating opportunities to adopt new features and technologies.

Qualifications

• 10+ years of experience in enterprise IT, including application development and system integration.
• 5+ years of hands-on ServiceNow development experience, including scripting, configuration, and custom app development.
• Proven experience contributing to or leading ServiceNow architectural design and strategic platform initiatives.
• Strong understanding and practical use of the Common Service Data Model (CSDM).
• Experience defining and governing the Configuration Management Database (CMDB).
• Proficiency in JavaScript, Glide API, Flow Designer, Service Portal, and UI customization.
• Strong grasp of ITIL principles and experience working in Agile/Scrum environments.
• ServiceNow Certified System Administrator (CSA) certification required.
• At least one advanced ServiceNow certification (e.g., Certified Application Developer, Implementation Specialist, or Technical Architect).

Requirements

• Experience working in public sector or regulated environments.
• Familiarity with security and compliance standards such as FedRAMP, HIPAA, or CJIS.
• Experience leading development teams or serving as a technical lead across enterprise ServiceNow initiatives.

Additional Information

• U.S. work authorization is required.