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Senior Microsoft Product Support Engineer @C999 UMass Memorial Health Care, Inc.

[Hiring] Senior Microsoft Product Support Engineer @C999 UMass Memorial Health Care, Inc.

Mar 29, 2025 - C999 UMass Memorial Health Care, Inc. is hiring a remote Senior Microsoft Product Support Engineer. 💸 Salary: unspecified. 📍Location: USA.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

The Senior Product Support Engineer is responsible for providing advanced technical support for successful operation of UMMH platforms, products, and services. This role involves troubleshooting complex issues, overseeing infrastructure management, and ensuring successful implementation and operation of products and services.

  • Serves as mentor to junior engineers
  • Collaborates with cross-functional teams
  • Contributes to process improvements
  • Ensures customer satisfaction through effective problem resolution and support

Major Responsibilities

  • Technical Support & Troubleshooting
    • Provides advanced technical support to customers and internal teams for complex product-related issues.
    • Diagnoses and troubleshoots complex software and hardware problems.
    • Utilizes advanced diagnostic tools and methodologies to resolve issues efficiently.
    • Maintains thorough documentation of support processes, solutions, and technical procedures.
  • System Administration & Infrastructure Management
    • Deploys, configures, and supports product services to meet project needs.
    • Manages and optimizes infrastructure environments, including user and group management, Group Policy, and domain services.
    • Performs and supports migrations from on-premises to cloud environments.
    • Monitors system performance and implements improvements to enhance user experience.
    • Conducts security assessments and implements measures to protect systems and data.
  • Project Support & Execution
    • Leads the planning, deployment, and execution of technical solutions.
    • Collaborates with project teams to define technical requirements and ensure alignment with business objectives.
    • Identifies risks and develops mitigation strategies to ensure project success.
  • Technical Leadership & Mentorship
    • Serves as a technical leader and mentor for junior engineers.
    • Provides guidance on best practices, troubleshooting techniques, and technical solutions.
    • Effectively communicates technical recommendations to project teams, management, and executive leadership.
    • Leads large-scale projects, initiatives, and system enhancements.
  • Training & Knowledge Sharing
    • Conducts training sessions for users and project teams on best practices and product features.
    • Stays updated on product enhancements, industry trends, and emerging technologies.
    • Contributes to knowledge-sharing initiatives, creating detailed documentation and user guides.

Qualifications

  • License/Certification/Education:
    • Required: Associate’s degree in Computer Science, Engineering, Information Technology, or related field, or 4 years equivalent related industry experience.
    • Preferred: Bachelor’s degree.
    • Preferred: Relevant product certifications.
  • Experience/Skills:
    • Minimum of seven (7) years of experience in system administration, systems engineering, or IS support roles.
    • Proven experience in supporting and managing technical products.
    • Strong troubleshooting skills and ability to resolve complex system issues efficiently.
    • Strong understanding of cloud computing concepts, including virtualization, containers, microservices, and serverless architecture.
    • Knowledge of networking concepts and protocols, including TCP/IP, DNS, VPN, and firewalls.

Benefits

  • This position may have a signing bonus available; a member of the Recruitment Team will confirm eligibility during the interview process.

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📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
Back to Remote jobs  >   Software Development
Senior Microsoft Product Support Engineer @C999 UMass Memorial Health Care, Inc.
Software Development
Salary 💸 unspecified
Remote Location
USA
Job Type full-time
Posted Mar 29, 2025
Apply for this position Unlock 55,179 Remote Jobs
️
📍 Be aware of the location restriction for this remote position: USA
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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