[Hiring] Salesforce Support Engineer @Volvo Car Corporation

Role Description

As a Salesforce Support Engineer, you will drive digital innovation by leading critical technology initiatives with global teams. You'll design and implement solutions that impact millions of users worldwide, supporting Volvo's vision for autonomous, electric, and connected vehicles.

Key Responsibilities

• Technical Leadership & Development
  • Lead development and implementation using Salesforce Platform Administration, ServiceNow, and Incident Management.
  • Design, build, and maintain scalable solutions supporting global operations.
  • Collaborate with APEC stakeholders across product management and engineering teams.
  • Manage user onboarding and offboarding processes in Salesforce, including account creation, role assignment, permission management, and timely deactivation to ensure secure and efficient platform access.
• Cross-Functional Collaboration
  • Partner with international teams using Microsoft Teams, Slack, SharePoint, and Azure DevOps.
  • Participate actively in Agile processes and sprint planning.
  • Create and maintain comprehensive technical documentation across regions.
  • Support 24/7 operations through on-call rotations and incident management.
• Innovation & Continuous Improvement
  • Research and evaluate emerging technologies to enhance platform capabilities.
  • Contribute to roadmap planning and architecture decisions.
  • Mentor junior team members and foster knowledge sharing initiatives.

Qualifications

• 5+ years of hands-on experience in software development, system administration, or related fields.
• Deep expertise in Salesforce Platform Administration, ServiceNow, and Incident Management with proven implementation success.
• Experience collaborating effectively with global teams across multiple time zones.
• Industry knowledge in automotive, manufacturing, or enterprise software (preferred).

Requirements

• Advanced proficiency in Salesforce Platform Administration, ServiceNow, and Incident Management.
• Strong understanding of cloud platforms, DevOps practices, and CI/CD pipelines.
• Experience with enterprise integration patterns and microservices architecture.
• Proficiency in database design and optimization using SQL and NoSQL technologies.
• Analytical thinking and problem-solving capabilities.
• Clear communication and documentation best practices.
• Professional email etiquette and presentation skills.
• Strong teamwork and collaboration abilities.
• Excellent verbal and written communication skills with ability to explain complex technical concepts.
• Adaptability in multicultural, globally distributed team environments.
• Business-level English fluency.
• Flexibility to collaborate across APEC time zones.

Company Description

For nearly a century, Volvo Cars has empowered people to move freely in a personal, sustainable and safe way. Today, we are driving bold advancements in electrification, sustainability and automotive safety. To realise our ambitious vision, we are seeking innovative minds who are ready to tackle the challenges of tomorrow – today.

In our company, we believe extraordinary things are achieved by ordinary people with the drive to make a difference.