[Hiring] Salesforce Engineer @Hitachi Vantara Corporation

Role Description

Lead the complete end-to-end customer experience. Coordinate and run the resolution of critical technical issues, ensuring timely and complete problem solving to technical challenges and business issues.

• Demonstrate the ability to research, document, and prioritize customer issues, using internal tools and escalation teams as vital.
• Prioritize and manage time effectively in a fast-paced environment.
• Raise issues to Product Engineering, when required.
• Develop and maintain technical expertise in assigned areas of product functionality.
• Provide peer mentorship to team members through a Swarming framework.
• Create knowledge base materials dedicated towards operational efficiency.
• Provide advanced technical support while ensuring that customer satisfaction is achieved.
• Experience designing and implementing high-scale distributed systems.
• Understanding of scaling, availability, and operational concerns for large systems.
• Responsible for designing, developing, testing, and implementing customized solutions on the Salesforce platform using Apex coding, Visualforce, and Lightning components.
• Investigate and resolve complex technical issues reported by users.
• Debug production code to identify root causes of bugs and system errors.
• Provide detailed technical explanations to users with varying levels of technical expertise.

Qualifications

• 18+ months in Salesforce Development and Integration.
• Knowledge of the technical domains of Salesforce including various cloud platforms, programmatic development, declarative solutioning, and integrations.
• Ability to perform automated testing and write unit tests.
• Understanding of E2E lifecycle of Salesforce development collaborating with multiple engineers.
• Experience integrating Salesforce with external systems & applications.
• Knowledge of Salesforce APIs (SOAP, REST, Bulk, Metadata) and best practices for common integration scenarios.
• Front-end development experience with Lightning Web Components.
• Knowledge of integrations, 3rd party integration tools, ETL with Salesforce.
• Knowledge of Object-Oriented Analysis and Design, database design, and software development lifecycle.
• Participate in technical design sessions; develop technical solution documentation aligned with the business objectives.
• Develop, test, and document custom development, integrations, and data migration elements of a Salesforce implementation.
• Troubleshoot and fix issues.
• Work with teams to identify problems and determine the appropriate tools for addressing them.

Requirements

• Apex (JavaScript), HTML, SQL, strong problem-solving skills, and analytical thinking.
• Familiarity with Certinia PSA is desirable.

Benefits

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent).

We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

Company Description

We’re Hitachi Digital, a company at the forefront of digital transformation and the fastest growing division of Hitachi Group. We’re crucial to the company’s strategy and ambition to become a premier global player in the massive and fast-moving digital transformation market.

• Our group companies, including GlobalLogic, Hitachi Digital Services, Hitachi Vantara and more, offer comprehensive services that span the entire digital lifecycle.
• Hitachi Digital represents One Hitachi, integrating domain knowledge and digital capabilities.
• We’re a global, 1000-strong, diverse team of professional experts, promoting and delivering Social Innovation through our One Hitachi initiative.
• We’re curious, passionate and empowered, blending our legacy of 110 years of innovation with shaping our future.