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Integrations Engineer - Voice AI
@Observe.AI
[Hiring] Integrations Engineer - Voice AI @Observe.AI
Apr 03, 2025 - Observe.AI is hiring a remote Integrations Engineer - Voice AI. 💸 Salary: $79,000-$108,000 per annum. 📍Location: USA.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
Play a pivotal role in leading integration solutioning during pre-sales engagements and building integrations during post-sales activities. You will also automate manual processes, build impactful tools, and provide ongoing support to both customers and internal teams.
What you’ll be doing
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Pre-Sales Support:
- Work closely with the Sales and pre-sales engineers to design integration strategies for clients during the pre-sales process.
- Lead technical discussions with clients to define integration requirements and ensure the proposed solutions meet their needs from a data flow and system integration standpoint.
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Post-Sales Support:
- Lead the design and implementation of integrations between VoiceAI and client back-end applications (e.g., CRM, ERPs, telephony systems).
- Implement and maintain integration solutions using platforms such as n8n and similar Integration Platform-as-a-Service (iPaaS) providers.
- Integrate telephony systems and protocols such as SIP, PSTN, and others into VoiceAI solutions, ensuring smooth call routing and interaction between systems.
- Automate manual integration processes to improve efficiency, reduce error rates, and ensure faster implementation cycles.
- Create and maintain detailed documentation for integration processes, troubleshooting procedures, and best practices for client teams and internal stakeholders.
- Troubleshoot integration issues (Level 2 support) and provide ongoing support to both clients and internal teams during implementation and post-deployment.
- Provide Level 2 support for integration issues, working directly with clients to resolve any challenges they face in real-time.
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Tools & Automation:
- Build impactful tools that improve integration processes, reduce manual intervention, and streamline client interactions with VoiceAI.
- Automate repetitive integration tasks and improve processes to ensure quicker go-live times and more efficient solution deployment.
Qualifications
- Bachelor's degree in Computer Science, Engineering, or a related technical field.
- 3+ years of experience in integration engineering, solution architecture, or a related field.
- Hands-on experience with Integration Platform-as-a-Service (iPaaS) providers, such as n8n, Zapier, or similar platforms and proficient in API integrations and data flow management.
- Strong experience in telephony integrations, including knowledge of protocols like SIP, PSTN, and other telephony technologies.
- Hands-on experience with various file formats such as JSON, CSV, XML, TXT, and HTML.
- Proficiency in scripting using languages like Python.
- Experience working with cloud platforms like AWS, Google Cloud, or Azure.
- Competence in database technologies like MongoDB and SQL.
- Proven expertise in using REST APIs and integrating with third-party solutions.
- Familiarity with Linux and macOS command-line environments.
Benefits
- Competitive compensation including equity.
- Excellent medical, dental, and vision insurance options.
- Flexible time off.
- 10 Company holidays + Winter Break and up to 16-weeks of parental leave.
- 401K plan.
- Quarterly Lifestyle Spend.
- Monthly Mobile + Internet Stipend.
- Pre-tax Commuter Benefits.
- The base salary compensation range targeted for this full-time position is $79,000-$108,000 per annum.
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
Software Development
Software Development
|
Salary
💸
$79,000-$108,000 per annum
|
Remote
Location
USA
|
|
Job Type
full-time
|
Posted
Apr 03, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
